If you are closing 3 out of every 10 calls, what's happening to the other 7? Mystery shopping will provide you with the insight needed to increase your conversations and boost your revenue.
We have a call center based in Dublin, OH with over 100 agents who place over 35,000 mystery calls a month to various businesses worldwide. Each conversation is recorded, and then sent to a separate group of employees who score the calls.
Our scoring is based on a list of criteria we jointly design with our clients. On our web-based reporting system, customers are able to review their calls, look for areas of excellence as well was areas of opportunity based on actual call reports and trends.
Are your employees making it easy or difficult for that caller to do business with you? Who are your role models? Which employees need help? Let us help you answer those questions today and take action to improve your business's bottom line.
For more information on our mystery shopping services, visit our full website.