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Essence of a Leader

  
  
  
leader

When a company executive proclaims that he or his firm is a leader, I admit to being skeptical, and ask a simple question: “Who says?”

Signature Spotlight: Scott Gregg

  
  
  
ScottGregg1

Today, we're shining the spotlight on one of our talented Coaches (and major hockey enthusiast!), Mr. Scott Gregg!

Social Selling – Creating a Profitable Plan in Six Easy Steps

  
  
  
social selling

A lot has been written about social media.  It easily falls into the category of information overload.  So, how do you whittle this down to those actions that will get you the most return for your time spent?  If you make your living selling, there are six steps you can take to create a successful social sales plan.

Stand Up!

  
  
  
stand

Never underestimate the power of standing up. We are taught that standing up is an expression of civility and a matter of etiquette, but the practice is rooted in the ages-old battle for power and dominance. 

Q&A: Scott H. Lewis appears on Espresso TV (video)

  
  
  

Scott H. Lewis, managing director for the CIS region of Signature Europe, is a trainer, writer and speaker living for 13 years in Kyiv, Ukraine. You recognize his name from the many blog posts he has written on our Training That Sticks blog. Here he appears on the Espresso TV program Q&A with Anastasia Melnyk to discuss business opportunity in Ukraine.

Dave's Fables: Building a Rock-Solid Sales and Service Foundation (video)

  
  
  

Dave Hamilton shares four things you need to understand to construct a strong base for your business.

Mystery Shopper - A mysterious job that transports its workers to the corners of the world.

  
  
  
monkey

Today's post is a guest blog from Julie Seifert, a Call Center Team Leader with loads of imagination!

Five Service Tips Mama Taught You

  
  
  
mom

There’s no disputing that providing great service day-in and day-out takes work, focus and the desire to continuously improve.  Yet the basics are as simple and straightforward as the rules your mother taught you when you were a child. 

Message in a Bottle

  
  
  
message

The bottle was old, its glass scratched and worn by weeks of exposure to sand, sea and South Pacific sun. Yet it was still tightly stoppered, and a shake elicited a dry rattling sound. Something within awaited my discovery!

Winning Over Non-Native Speakers

  
  
  
world

In university, I briefly took a geography course from a professor whose English was heavily accented with his native Italian. Try as I might, I just could not follow the lectures, and dropped the course. I liked the subject, but it was more frustration than I needed.

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.