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Dave's Fables: Building a Rock-Solid Sales and Service Foundation (video)


Dave Hamilton shares four things you need to understand to construct a strong base for your business.

Mystery Shopper - A mysterious job that transports its workers to the corners of the world.


Today's post is a guest blog from Julie Seifert, a Call Center Team Leader with loads of imagination!

Five Service Tips Mama Taught You


There’s no disputing that providing great service day-in and day-out takes work, focus and the desire to continuously improve.  Yet the basics are as simple and straightforward as the rules your mother taught you when you were a child. 

Message in a Bottle


The bottle was old, its glass scratched and worn by weeks of exposure to sand, sea and South Pacific sun. Yet it was still tightly stoppered, and a shake elicited a dry rattling sound. Something within awaited my discovery!

Winning Over Non-Native Speakers


In university, I briefly took a geography course from a professor whose English was heavily accented with his native Italian. Try as I might, I just could not follow the lectures, and dropped the course. I liked the subject, but it was more frustration than I needed.

The New 'No'


When in Jamaica on holiday, a smiling hotel front desk agent assured me in his local patois that an early check-in would be, “no problem, mon.”

Signature Cue-Tips™- the Movie!

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Did you know that on average, adults forget more than 80% of what they learn within 30 days?  When you work for a training solutions company focused on getting results for our clients, forgetfulness can be a real challenge!

Top-Down Service

fast food

Working the late-night shift in an American fast-food restaurant can, understandably, lead to boredom.  The cleaning is done, there are few customers to attend to, and the staff – the minimum-wage cook, cashier, and busboy on duty – will easily find unproductive ways to amuse themselves.

Confession of a Tree Hugger


Is everyone in your business a ‘tree hugger’?

The Elevator Speech


“When you’re not doing anything else, build the business,” was the best advice I ever got from a supervisor. This became my mantra. There was no longer any such thing as “nothing to do.” While others were taking a break, I looked for ways to make myself indispensable.

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.