Social Media Matters, Social Media Matters Not
Social Media Matters, Social Media Matters Not Read More »
Tips for Creating a Captivating Customer Care Community
Signature is excited to have guest blogger Ashley Furness, CRM Market Analyst with Software Advice, writing today’s post!
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Customer Service Skills Improve with Better Customer Service Training
Creating an excellent customer service experience starts with providing better customer service training. Customer service skills are about more than good manners! In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.
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Five Simple Steps to Legendary Telephone Etiquette
“It’s the little things that make a customer interaction memorable.”
Five Simple Steps to Legendary Telephone Etiquette Read More »
Lessons Learned from the Staff Meeting
A trained eye and ear can tell much about an organization by listening to a weekly staff meeting…as a training provider we make it a point to as often as possible to attend our client’s staff meetings. This is one of the many reasons why the training and consulting we do actually sticks.
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