Training that Sticks

Social Selling for Hotels – Is LinkedIn the Only Way?

Posted by Amber Fox on Wed, Sep 28, 2016 @ 08:09 AM

LinkedIn is the king of social selling for most industries and hospitality is no exception. However, you may be missing some opportunities if you spent all social selling time there.

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Tags: Hospitality, Sales, Tips, Social Media, Social Selling

Who Killed Customer Service?

Posted by Holly Zoba on Wed, Sep 21, 2016 @ 08:09 AM

We hear it all the time.

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Tags: Training, Customer Service, Service Edge

The Phone is Ringing – Now What?

Posted by Barry Himmel on Wed, Sep 14, 2016 @ 08:09 AM

When someone calls your organization and inquires about your services, how important is that call and what is the objective of the call? Is it to:

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Tags: Training, Employee Development, Telephone

Who’s Listening to the ONLY Thing that Matters?

Posted by Merry Gagg on Wed, Sep 07, 2016 @ 09:09 AM

In today’s society we have learned, in some cases a harsh lesson; the customer may not always be right, but they are the blood that courses through the veins of our company. Whether they are right or not so right, at the end of the day, doesn’t matter! Every company, everywhere relies on customers. Whether you are selling to an individual or selling to another company. The first and last thing that matters – and all the stuff in between – boils down to the customer.

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Tags: Employee Development, Mystery Shopping, live calls,

A Tale of Two Hotels

Posted by Holly Zoba on Wed, Aug 31, 2016 @ 08:08 AM

Once upon a time we made two phone calls to two hotels. We recorded those conversations because, well, that is what we do. Unlike the NSA, we don’t record these phone calls because we are concerned about national security, instead we are concerned about the state of customer service. And as you will hear, we have good reason for our concern.

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Tags: Training, Customer Service

Adaptive Performance Management – When “Corrections” Just Aren’t Enough

Posted by Sharlynn Naylon on Wed, Aug 24, 2016 @ 09:08 AM

My 15 year old daughter is a synchronized swimmer. I would say it is one of the most demanding sports I have ever encountered. An average week of practice totals 18 hours with even more hours required prior to competitions. They practice over and over in an effort to achieve perfection in their execution and synchronization. They rely on their coach to give them “corrections”; feedback to help them improve their performance.

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Tags: Leadership, Adaptive Performance Management

It’s All in Your Approach...The Little Things Matter

Posted by Alissa Friedman on Thu, Aug 18, 2016 @ 10:08 AM

I got up this morning with a feeling of dread in my stomach, combined with a flood of thoughts of what I needed to do today, “I’m all jitters and nerves. My boss says I have to make 20 new prospecting calls by end of day, and I don’t want to do it.” I froze, and decided to do something else for a little bit to get up my courage. Maybe I’d write a proposal, research the potential client, re-organize my desk, answer pressing or non-pressing internal emails, go get a cup of coffee, or maybe text my friend. All to avoid the inevitable…talk to a stranger.

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Tags: Sales, Tips, Alissa Friedman

The Art of Responding to Objections

Posted by Alissa Friedman on Wed, Jul 27, 2016 @ 16:07 PM

“My favorite word in the English vocabulary is ‘No,’ ” my wildly successful, jewelry salesman father once told me when talking about his customers. Curiously I said, “Why no? I would think that would be your least favorite word.” Confidently, he responded in his deep, Brooklyn accent, “It’s simple, Lissa. It’s my challenge to uncover what’s missing, and educate them, so they get what they need. They don’t know what they don’t know.” He was a smart man, but the words that resonated in my head were, ‟It’s simple”. Just educate your customer on the value of your product or service, and you’ll be on the way to a sale. Unfortunately, to others, “no” engenders a pit in your stomach that stings and discourages. It means they have been personally rejected.

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Tags: Sales, Tips

Online Travel Agencies - They Are Not Going Away

Posted by Norma Jarman on Tue, Jul 05, 2016 @ 09:07 AM

Online Travel Agencies: Love ‘em or hate ‘em, you must make your peace with them because they are not going away!

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Tags: Tips, Norma Jarman, Online Travel Agencies, Booking

Elevate Your Hotel Brand Success Through Online Training and Education

Posted by Ken Edwards on Thu, Jun 23, 2016 @ 11:06 AM

Building a successful brand equates to forming positive experiences, memories and relationships that create loyal customers. If asked, hotel owners and operators will say three of the most challenging aspects they face include raising service culture scores, improving profitability and lowering employee attrition. How can training and education address these barriers and help create an effective path to success?

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Tags: HMBookstore

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.