Training that Sticks

Mode of Transportation

Posted by Scott Mclaughlin on Tue, Aug 15, 2017 @ 15:08 PM

For most of us, the thought of sitting in a classroom listening to an instructor regurgitate facts or read straight from a book gives us serious high school flashbacks.   Bueller…Bueller, anyone? 

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Tags: Training, Employee Development

The Customer Experience can be More Important than Price

Posted by Barry Himmel on Fri, Aug 04, 2017 @ 12:08 PM

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Tags: Customer Experience

After the First Impression – Can you come back from a less than stellar beginning?

Posted by Jennifer Young on Tue, Jul 11, 2017 @ 12:07 PM

Scientists have told us that a first impression is formed within the first 2-7 seconds of meeting someone.  That’s a very short amount of time for someone to form an opinion of you. And yet, we do. In person, on the phone, via email, over social media – no matter the medium, we form very quick decisions on whether we want to deal with the person we’ve met or not.

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Tags: Customer Experience

First Impressions: Where does it all begin?

Posted by Barbara Randi on Wed, Jun 07, 2017 @ 08:06 AM

Online dating, job interviews, seeking out a guest - what do they all have in common?  Obviously, the need for a good first impression! However, where does that first impression take place? If you’re looking for that special someone, a long-term relationship, you complete the form, post it, take a photo, post it and then wait. I mean, wait! Isn’t there something else?

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Tags: Customer Experience, Exceeding Expectations

Onboarding Your New Employees with Virtual Training

Posted by Barry Himmel on Tue, May 23, 2017 @ 12:05 PM

Written in collaboration with Amanda Herder, Training Account Manager.

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Keeping Customer Touch Points in the Age of Technology

Posted by Joe Lipham on Mon, Mar 13, 2017 @ 14:03 PM

One of the great joys I get from my job is the ability to walk into a room full of participants who have grown up with internet and dazzle and yes, amaze them with tales of a time when hotels did not have computers. The looks on the faces of the participants are priceless as they try to imagine how they would check someone in, process a credit card, etc. The best part is when they declared it can’t happen. But happen it did.

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Tags: Customer Service, Technology

Use a Business Compass to Chart Your Company’s Course

Posted by Claudine Trontin on Tue, Jan 03, 2017 @ 10:01 AM

Sailors charting a course are like business leaders forecasting customer behavior. Mariners deal with unpredictable conditions that require sharp navigational skills and instincts to make quick course corrections – sound familiar?

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Tags: Analysis, Market Research, Market Survey, Data

Field Service – The Tale of Two Scenarios

Posted by Roberta Szymanski on Wed, Nov 16, 2016 @ 09:11 AM

Scenario One

The sale has been confirmed, the paperwork is completed, the invoice has been created; and now, last but not least, the equipment needs to be delivered. Many hands have played a part in getting to this point and the customer is happy and confident that he is getting what he needs. The delivery person that is going to the jobsite has been well trained on how to operate the equipment and is very qualified to answer questions for the customer. But what can a delivery person do to further advance the relationship with the customer while at the jobsite?

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Tags: Training, Field Service

To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision

Posted by Dave Hamilton on Wed, Nov 02, 2016 @ 08:11 AM

So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better in the marketplace.”   Both personally and professionally we’ve all worked hard and sacrificed to get that “I don’t have” thing, just to find out that once you have gotten it, there’s an entire new set of challenges.

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Tags: Dave Hamilton, Hospitality, Tips, Employee Development

Let’s Talk Phobias!

Posted by Celine Klinker on Wed, Oct 19, 2016 @ 09:10 AM

74% of us have Glossophobia (National Health Institute Study 9-4-16). Before you say you are not afflicted, glossophobia is the fear of public speaking. So – now that you know – does this include you?

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Tags: Tips, Presentations

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.