Training that Sticks

Barbara Randi

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First Impressions: Where does it all begin?

Posted by Barbara Randi on Wed, Jun 07, 2017 @ 08:06 AM

Online dating, job interviews, seeking out a guest - what do they all have in common?  Obviously, the need for a good first impression! However, where does that first impression take place? If you’re looking for that special someone, a long-term relationship, you complete the form, post it, take a photo, post it and then wait. I mean, wait! Isn’t there something else?

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Topics: Customer Experience, Exceeding Expectations

Think of Yourself …. BE SELFISH!

Posted by Barbara Randi on Mon, Apr 11, 2016 @ 09:04 AM

one-person.jpgWell now, aren't you the selfish one! Exercising like you do, taking your meds as you should, eating healthy. It's all about YOU, isn't it? Mom taught you to share. Your teachers admonished you for being self-centered if you kept a toy to yourself. Even the library fines you if the book you borrowed isn't brought back on time. So, what's up?

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Topics: Tips, Employee Development

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