Training that Sticks

Dave Hamilton

Recent Posts

Do Your Service Standards Instantly Reduce Your Customers to a Number?

Posted by Dave Hamilton on Wed, Jan 10, 2018 @ 17:01 PM

number-blocks-sml.jpgI’m all about reducing the number of clicks to access information electronically – that’s why I choose “e” for bank balances, weather forecasts, sports updates and more.  However, as much as I might not want to admit it, nothing beats one-on-one service delivered sincerely, swiftly and with a smile.

Read More

Topics: Good Customer Service

To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision

Posted by Dave Hamilton on Wed, Nov 02, 2016 @ 08:11 AM

So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better in the marketplace.”   Both personally and professionally we’ve all worked hard and sacrificed to get that “I don’t have” thing, just to find out that once you have gotten it, there’s an entire new set of challenges.

Read More

Topics: Dave Hamilton, Hospitality, Tips, Employee Development

What It Takes To Be Successful - Casino Employee Training & Development “All the World’s a Stage”

Posted by Dave Hamilton on Wed, Oct 05, 2016 @ 12:10 PM

“And all the men and women merely players; they have their exits and entrances, and one man in his time plays many parts.” William Shakespeare’s AS YOU LIKE IT act 2, scene 7.

Read More

Topics: Tips, Customer Service, Casino Training

Reinforce and practice training: A must for the success of your business

Posted by Dave Hamilton on Wed, Dec 16, 2015 @ 15:12 PM

Whatever your organization calls the process of driving changes or behaviors in the pursuit of a positive outcome or result must have one nonnegotiable ingredient to ensure success: A training reinforcement process that validates and measures.

Read More

Topics: Training, Reinforcement, Process

Attitude of Indifference - Audio Blog

Posted by Dave Hamilton on Mon, Nov 02, 2015 @ 10:11 AM

Dave Hamilton, SVP of Training Delivery and acclaimed story-teller, recounts a short and pertinent tale regarding one of the most important elements in customer service and life: your attitude.

Read More

Topics: Dave Hamilton, Training, Tips

Surviving in Today's Marketplace - VIDEO

Posted by Dave Hamilton on Wed, Jun 03, 2015 @ 16:06 PM

The legendary Dave Hamilton encourages us to focus on three things to survive in today's marketplace.

 

 

 

Read More

Topics: Dave Hamilton, Tips, Video

Dave's Fables: Building a Rock-Solid Sales and Service Foundation (video)

Posted by Dave Hamilton on Mon, Jul 28, 2014 @ 10:07 AM

Dave Hamilton shares four things you need to understand to construct a strong base for your business.

Read More

Topics: Dave Hamilton, Sales, Tips, Video, Service

Dave's Fables: Coaching From The Weeds

Posted by Dave Hamilton on Tue, May 20, 2014 @ 16:05 PM

When you're swamped with your own work, how can you make time to coach your employees - and do it well?

Read More

Topics: Dave Hamilton, Tips, Leadership, Coaching

Dave's Fables: Proactive Sales Magic

Posted by Dave Hamilton on Wed, Mar 12, 2014 @ 16:03 PM

Responding to what a customer is saying word-for-word can often create false expectations.  This result is especially true during the sales process and can lead to the incorrect notions of blue skies, intimate dining, and endless availability; just to name a few of the pitfalls.  

Read More

Topics: Dave Hamilton, Sales, Customer Experience, Proactive Listening

Dave's Fables: Pure - Learn to be a better competitor

Posted by Dave Hamilton on Tue, Feb 11, 2014 @ 14:02 PM

So often we think about “don’t haves” vs. “do haves”.  I used to say this all the time, “If I had __________ I could compete so much better in the marketplace.”  Both personally and professionally, we’ve all worked hard and sacrificed to get that “I don’t have” just to find out that once you get it there’s an entire new set of challenges. Reality check – there is always going to be newer, shinier, or cooler stuff others will have that you don’t.

I like the word “pure” because it’s simple, clean, and immediately makes you think of value.  In the sales arena – keeping your value pure is a really good thing. Pure value is deadly powerful! If used correctly, it maximizes positive results and often shortens the sales cycle. 

Read More

Topics: Dave Hamilton, Customer Value, Sales, Tips, Connect

Subscribe Here!

Recent Posts

Posts by Tag

See all