Training that Sticks

Jennifer Young

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After the First Impression – Can you come back from a less than stellar beginning?

Posted by Jennifer Young on Tue, Jul 11, 2017 @ 12:07 PM

Scientists have told us that a first impression is formed within the first 2-7 seconds of meeting someone.  That’s a very short amount of time for someone to form an opinion of you. And yet, we do. In person, on the phone, via email, over social media – no matter the medium, we form very quick decisions on whether we want to deal with the person we’ve met or not.

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Topics: Customer Experience

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