Training that Sticks

Joe Lipham

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Keeping Customer Touch Points in the Age of Technology

Posted by Joe Lipham on Mon, Mar 13, 2017 @ 14:03 PM

One of the great joys I get from my job is the ability to walk into a room full of participants who have grown up with internet and dazzle and yes, amaze them with tales of a time when hotels did not have computers. The looks on the faces of the participants are priceless as they try to imagine how they would check someone in, process a credit card, etc. The best part is when they declared it can’t happen. But happen it did.

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Tags: Customer Service, Technology

Customer Service Skills Improve with Better Customer Service Training

Posted by Joe Lipham on Mon, Apr 16, 2012 @ 11:04 AM

Creating an excellent customer service experience starts with providing better customer service training.  Customer service skills are about more than good manners!  In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.

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Tags: Training, Tips, Customer Service, Staff Development, Employee Development, Customer-centric Culture, Customer Service Representative, Training Articles

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.