Training that Sticks

Kristy Westfall-Moyer

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Customer Loyalty is STILL About the Humans – Part 2

Posted by Kristy Westfall-Moyer on Wed, Sep 05, 2018 @ 13:09 PM

“Customer Service Representatives need to be knowledgeable, courteous and pleasant when dealing with the Customer. So, stop focusing on technology only; in 2018 your Front Line Customer Service People will make the difference!”

- Nancy Friedman, President of Telephone Doctor Services

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Topics: Customer-centric Culture, Employee Engagement

Customer Loyalty is STILL About the Humans – Part 1

Posted by Kristy Westfall-Moyer on Thu, Aug 16, 2018 @ 14:08 PM

“Customer loyalty is STILL about the humans. Despite all the new industry buzzwords and CRM technology, in the end, customer relations in 2018 will depend, as it always does, on the Customer Service Representative.”

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Topics: Customer-centric Culture, Employee Engagement

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