Training that Sticks

Merry Gagg

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What You Are Saying to Your Customers, Really…?

Posted by Merry Gagg on Tue, Jun 19, 2018 @ 08:06 AM

Whether we like the idea or not, your customer judges you and your company within microseconds. And, I have news for you – so do you, when you are the customer! We all do it; making judgements even when no words have been spoken.

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Topics: Customer Experience, Employee Development

Who’s Listening to the ONLY Thing that Matters?

Posted by Merry Gagg on Wed, Sep 07, 2016 @ 09:09 AM

In today’s society we have learned, in some cases a harsh lesson; the customer may not always be right, but they are the blood that courses through the veins of our company. Whether they are right or not so right, at the end of the day, doesn’t matter! Every company, everywhere relies on customers. Whether you are selling to an individual or selling to another company. The first and last thing that matters – and all the stuff in between – boils down to the customer.

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Topics: Employee Development, Mystery Shopping, live calls,

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