Training that Sticks

Roberta Szymanski

Recent Posts

Field Service – The Tale of Two Scenarios

Posted by Roberta Szymanski on Wed, Nov 16, 2016 @ 09:11 AM

Scenario One

The sale has been confirmed, the paperwork is completed, the invoice has been created; and now, last but not least, the equipment needs to be delivered. Many hands have played a part in getting to this point and the customer is happy and confident that he is getting what he needs. The delivery person that is going to the jobsite has been well trained on how to operate the equipment and is very qualified to answer questions for the customer. But what can a delivery person do to further advance the relationship with the customer while at the jobsite?

Read More

Tags: Training, Field Service

Relationship Management – Be There For Your Client

Posted by Roberta Szymanski on Mon, May 12, 2014 @ 11:05 AM

Even though I have been working as an account manager for Signature Worldwide for some time now, every once in a while I ask myself, “What do I need to do to build a relationship with this new client?

Read More

Tags: Signature Worldwide, Roberta Szymanski, Client Relationship, Account Management

New Call-to-action 3 Free Mystery Shop Calls

Connect with Us Online

Subscribe to Training that Sticks via Email

Browse by Tag

Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.