Training that Sticks

Roberta Szymanski

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Keep Swimmin'

Posted by Roberta Szymanski on Thu, Apr 19, 2018 @ 16:04 PM

My work anniversary was on February 1st.  It’s hard to believe that I have been working with Signature Worldwide for 22 years! I love to see people’s reactions when I tell them that I have been with the company that long; I always wonder what they are thinking, but won’t say, especially the younger folks.  When I first started with the company, we were a very small, home based company with a few dozen employees. Needless to say, in the past 22 years, I have seen change; some changes that were minor and some that were significant, but somehow, I managed to survive them all.

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Topics: Employee Development, Adaptive Performance Management, Change

Field Service – The Tale of Two Scenarios

Posted by Roberta Szymanski on Wed, Nov 16, 2016 @ 09:11 AM
Scenario One

The sale has been confirmed, the paperwork is completed, the invoice has been created; and now, last but not least, the equipment needs to be delivered. Many hands have played a part in getting to this point and the customer is happy and confident that he is getting what he needs. The delivery person that is going to the jobsite has been well trained on how to operate the equipment and is very qualified to answer questions for the customer. But what can a delivery person do to further advance the relationship with the customer while at the jobsite?

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Topics: Training, Field Service

Relationship Management – Be There For Your Client

Posted by Roberta Szymanski on Mon, May 12, 2014 @ 11:05 AM

Even though I have been working as an account manager for Signature Worldwide for some time now, every once in a while I ask myself, “What do I need to do to build a relationship with this new client?

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Topics: Signature Worldwide, Roberta Szymanski, Client Relationship, Account Management

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