The sale has been confirmed, the paperwork is completed, the invoice has been created; and now, last but not least, the equipment needs to be delivered. Many hands have played a part in getting to this point and the customer is happy and confident that he is getting what he needs. The delivery person that is going to the jobsite has been well trained on how to operate the equipment and is very qualified to answer questions for the customer. But what can a delivery person do to further advance the relationship with the customer while at the jobsite?Read More
Training that Sticks
Even though I have been working as an account manager for Signature Worldwide for some time now, every once in a while I ask myself, “What do I need to do to build a relationship with this new client?