Training that Sticks

Scott H. Lewis

Recent Posts

Reputation at Risk

Posted by Scott H. Lewis on Thu, Mar 15, 2018 @ 14:03 PM

It’s a normal Friday night: Occupancy is high, the lobby bar is buzzing, and, in the ballroom, a party is just getting started. A deejay has set up his sound system at one end of the room, the F&B manager set up a portable bar at the other, and servers have started circulating among the guests with platters of appetizers.

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Tags: Employee Development

Survey Savvy

Posted by Scott H. Lewis on Wed, Jan 24, 2018 @ 15:01 PM

why.jpg“We’re going to the zoo.”

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Tags: Market Survey, Data

The Working Dead

Posted by Scott H. Lewis on Mon, Oct 26, 2015 @ 12:10 PM

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Tags: Scott Lewis, Employee Engagement

Seeing is Believing

Posted by Scott H. Lewis on Tue, Oct 06, 2015 @ 09:10 AM

Years ago as an apprentice salesman, my supervisor handed me a telephone directory. I looked at the thick book and asked why he had given it to me. Read More

Tags: Sales, Scott Lewis, prospecting

Loose Connections

Posted by Scott H. Lewis on Mon, Sep 21, 2015 @ 15:09 PM

The lament that “there’s nothing good on TV” doesn’t deter me from wanting to be able to watch the tube whenever I want. If the cable company takes the system offline for ten minutes at 2:50 a.m. on Sunday morning, it’s a good bet that I’ll be in nocturnal mode and want to watch something at just that time.

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Tags: Customer Experience, Scott Lewis, Connect

Take Out The Trash

Posted by Scott H. Lewis on Mon, Aug 17, 2015 @ 16:08 PM

I’m no handyman, and I have to admit that I don’t do much around the house. I leave most of that to my wife, Natalie. There are, however, a couple small jobs that I am trusted with – like taking out the trash.

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Tags: Tips, Scott Lewis, Employee Development, Experience, Employee Engagement

Read the Room

Posted by Scott H. Lewis on Mon, Jul 20, 2015 @ 11:07 AM

I’ll warn you: I’m a reader. Like Sesame Street’s Count (a Muppet obsessed with counting everything in his path), I read everything from the small print on soap wrappers to the large print on bus advertising.

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Tags: Tips, Customer Experience, Scott Lewis

The Bridge Painter

Posted by Scott H. Lewis on Tue, May 26, 2015 @ 11:05 AM

The government agency that operates San Francisco’s iconic Golden Gate Bridge has a dedicated team of more than 30 full-time painters engaged in a never-ending effort to keep the bridge protected. If you’re a painter assigned to the Golden Gate, it would seem that you have a job for life helping keep this national treasure from the corrosive impact of saltwater, marine air and pollution.

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Tags: Tips, Employee Development, Exceeding Expectations, Experience

Planning and the Epic Fail

Posted by Scott H. Lewis on Wed, May 13, 2015 @ 08:05 AM

Great ideas are easy.

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Tags: Employee Development, Employee Engagement, Planning

Coach Me Subtly

Posted by Scott H. Lewis on Thu, May 07, 2015 @ 10:05 AM

I was in England to assist with a training session for hotel reservation department managers. The night before my presentation, I dozed off with the television in my room on a 24-hour news station. My dreams were influenced by my subconscious mind, which heard the same stories repeated all night long, and when I awoke, I was certain that the UK government had announced that it would accede to a European Union demand that the country immediately start driving on the right side of the road to conform to the practice followed by the rest of the continent.

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Tags: Training, Coaching, Employee Development

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