Training that Sticks

Top-Down Service

Posted by Scott H. Lewis on Tue, Jun 10, 2014 @ 09:06 AM

Working the late-night shift in an American fast-food restaurant can, understandably, lead to boredom.  The cleaning is done, there are few customers to attend to, and the staff – the minimum-wage cook, cashier, and busboy on duty – will easily find unproductive ways to amuse themselves.

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Topics: Training, Tips, Scott Lewis, Bad Customer Service

Social Media Matters, Social Media Matters Not

Posted by Holly Zoba on Wed, Nov 21, 2012 @ 11:11 AM
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Topics: Customer Service, Customer Experience, Signature Worldwide, Exceeding Expectations, Bad Customer Service

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