Training that Sticks

Organized Randomness- Mystery Shopping Call Scheduling

Posted by Lisa Dimin on Mon, Sep 29, 2014 @ 09:09 AM

Today's guest blog is written by Lisa Dimin, Director of Call Center Operations at Signature Worldwide.

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Topics: Mystery Shopping, Call Center, Lisa Dimin

The Scoring Experience

Posted by Susan Palur on Mon, Sep 08, 2014 @ 12:09 PM

Today's guest blog post is by Susan Palur, a Call Center Team Leader in charge of our discerning scoring department.

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Topics: Call Center, Susan Palur, Measurement, Scoring

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