Training that Sticks

Dave's Fables: Historical Narratives – The Power of Using History to Achieve Your Goals

Posted by Dave Hamilton on Mon, Oct 14, 2013 @ 09:10 AM

American and world history classes during my high school years seemed like such a waste of time.  As I look back, my teen years were all about living for the moment and on rare occasion I pondered briefly what the future might hold. But never did the past seem to be part of my future.

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Tags: Client Centered Sales, Dave Hamilton, Hospitality, Customer Value, Sales

Five Simple Steps to Legendary Telephone Etiquette

Posted by Dave Hamilton on Fri, Mar 30, 2012 @ 10:03 AM

“It’s the little things that make a customer interaction memorable.”

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Tags: Client Centered Sales, Dave Hamilton, Hospitality, Tips, Customer Service, Leadership, Staff Development, Telephone, Hotel

A Ride in the General Manager's Seat

Posted by David Lightman on Wed, Dec 07, 2011 @ 10:12 AM

With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad and surprising.  So far we have delivered Legendary LeadershipService EdgeService SkillKitTransient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!

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Tags: Client Centered Sales, Hospitality, Training, Customer Service, Service, Signature Worldwide, Support, Makeover, Leadership, Legendary, Holly Zoba, Hotel, Service Edge, Skill Kit, Transient Edge

Training Sessions Are Like A Box of Chocolates…

Posted by David Lightman on Fri, Oct 28, 2011 @ 10:10 AM

I was happy to be part of the hotel makeover project and work with the Four Points by Sheraton in Biloxi.  In doing research about the hotel, I went to their website prior to my training session. This hotel is right on the Gulf of Mexico! What struck me right away is that when you walk in the front door, you can look straight through the lobby to the Gulf.

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Tags: Client Centered Sales, Hospitality, Support, Makeover, Biloxi, Gulf Coast, Four Points Sheraton Biloxi, Legendary, Process, Leader, In-Action, Client, Rita DiPaolo

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.