Training that Sticks

Positive Reinforcement Ideas to Assist with Training and Coaching

Posted by Norma Jarman on Fri, May 04, 2018 @ 12:05 PM

As someone who has delivered customer service and sales training to a variety of industries for the past 18 years, there is no better feeling than arriving at the training site and being welcomed with genuine smiles and excitement from the attendees – I love it when this happens!

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Topics: Coaching, Employee Engagement

Coaches Corner - Best Practices Podcast

Posted by Holly Zoba on Tue, Oct 13, 2015 @ 14:10 PM

Join Call Center Team Leader Rich Cunningham for another episode of Coaches Corner. A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.

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Topics: Training, Tips, Coaching, Rich Cunningham, Susan Palur, Podcast, Coaches Corner

Coaches Corner - Rate Pushers Podcast

Posted by Holly Zoba on Wed, Aug 05, 2015 @ 09:08 AM

Our popular new podcast, Coaches Corner, is back for round two! Tune in as our host, Call Center Team Leader Rich Cunningham delves into the specifics of how to stay in control of a commonly faced situation: What happens when they just want the rate?

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Topics: Training, Tips, Coaching, Rich Cunningham, Podcast, Coaches Corner

Coaches Corner - New training tool hits the airwaves

Posted by Holly Zoba on Mon, Jun 15, 2015 @ 14:06 PM

It’s a blog post! It’s a video! It’s a Cue-Tip! No… it’s a podcast!

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Topics: Training, Tips, Coaching, Podcast, Coaches Corner

Coach Me Subtly

Posted by Scott H. Lewis on Thu, May 07, 2015 @ 10:05 AM

I was in England to assist with a training session for hotel reservation department managers. The night before my presentation, I dozed off with the television in my room on a 24-hour news station. My dreams were influenced by my subconscious mind, which heard the same stories repeated all night long, and when I awoke, I was certain that the UK government had announced that it would accede to a European Union demand that the country immediately start driving on the right side of the road to conform to the practice followed by the rest of the continent.

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Topics: Training, Coaching, Employee Development

Signature Spotlight: Scott Gregg

Posted by David Lightman on Fri, Aug 22, 2014 @ 16:08 PM
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Topics: Signature Spotlight, Coaching, Scott Gregg

Dave's Fables: Coaching From The Weeds

Posted by Dave Hamilton on Tue, May 20, 2014 @ 16:05 PM

When you're swamped with your own work, how can you make time to coach your employees - and do it well?

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Topics: Dave Hamilton, Tips, Leadership, Coaching

Connecting with Clients: A Coaching Experience

Posted by Rich Cunningham on Mon, Jan 27, 2014 @ 09:01 AM
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Topics: Training, Customer Service, Coaching, Process, Connect, Rich Cunningham

Dave’s Fables: Possibilities are Endless if You Use your Imagination

Posted by Dave Hamilton on Tue, Jan 07, 2014 @ 17:01 PM

MacGyver is television series created by Lee David Zlotoff. The show ran for seven seasons during the 1980’s. Angus MacGyver, the show’s main character, was a resourceful consultant who always epitomized extreme common sense.  MacGyver could solve complex problems with everyday materials, along with his trusty Swiss Army knife and a roll of duct tape. I was always impressed by MacGyver’s success!

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Topics: Dave Hamilton, Tips, Customer Service, Coaching

Dave's Fables: The Coach

Posted by Dave Hamilton on Thu, Aug 08, 2013 @ 15:08 PM

As I sat next to a self-proclaimed top revenue producer last week and listened several times to what he called his “sales spiel”, I couldn’t help but smile.

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Topics: Dave Hamilton, Sales, Training, Coaching

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