As someone who has delivered customer service and sales training to a variety of industries for the past 18 years, there is no better feeling than arriving at the training site and being welcomed with genuine smiles and excitement from the attendees – I love it when this happens!Read More
Training that Sticks
Join Call Center Team Leader Rich Cunningham for another episode of Coaches Corner. A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.Read More
Our popular new podcast, Coaches Corner, is back for round two! Tune in as our host, Call Center Team Leader Rich Cunningham delves into the specifics of how to stay in control of a commonly faced situation: What happens when they just want the rate?Read More
It’s a blog post! It’s a video! It’s a Cue-Tip! No… it’s a podcast!Read More
I was in England to assist with a training session for hotel reservation department managers. The night before my presentation, I dozed off with the television in my room on a 24-hour news station. My dreams were influenced by my subconscious mind, which heard the same stories repeated all night long, and when I awoke, I was certain that the UK government had announced that it would accede to a European Union demand that the country immediately start driving on the right side of the road to conform to the practice followed by the rest of the continent.Read More
When you're swamped with your own work, how can you make time to coach your employees - and do it well?
MacGyver is television series created by Lee David Zlotoff. The show ran for seven seasons during the 1980’s. Angus MacGyver, the show’s main character, was a resourceful consultant who always epitomized extreme common sense. MacGyver could solve complex problems with everyday materials, along with his trusty Swiss Army knife and a roll of duct tape. I was always impressed by MacGyver’s success!