Training that Sticks

The Elevator Speech

Posted by Scott H. Lewis on Tue, Jun 03, 2014 @ 08:06 AM

“When you’re not doing anything else, build the business,” was the best advice I ever got from a supervisor. This became my mantra. There was no longer any such thing as “nothing to do.” While others were taking a break, I looked for ways to make myself indispensable.

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Tags: Tips, Scott Lewis, Connect, Customer-centric Culture

Changing The Way We Organize

Posted by Mark Lomanno on Mon, Dec 09, 2013 @ 11:12 AM

It is certainly no surprise to anyone involved in the hotel business that great customer service is the engine that drives occupancy, room rates and ultimately profitability.  But until the advent of social media the measurement of good customer service, or the determination of bad customer service, was generally vague, determined well after the fact, reactive and singular in its focus.  While everyone seems to understand that social media monitoring can now provide the tools and analytics to truly understand and take advantage of what our guests are telling us, its effective implementation into big organizations has generally been elusive.

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Tags: Hospitality, Customer Service, Customer Experience, Social Media, Customer-centric Culture, Organize

Customer Service Skills Improve with Better Customer Service Training

Posted by Joe Lipham on Mon, Apr 16, 2012 @ 11:04 AM

Creating an excellent customer service experience starts with providing better customer service training.  Customer service skills are about more than good manners!  In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.

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Tags: Training, Tips, Customer Service, Staff Development, Employee Development, Customer-centric Culture, Customer Service Representative, Training Articles

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.