Training that Sticks

Loose Connections

Posted by Scott H. Lewis on Mon, Sep 21, 2015 @ 15:09 PM

The lament that “there’s nothing good on TV” doesn’t deter me from wanting to be able to watch the tube whenever I want. If the cable company takes the system offline for ten minutes at 2:50 a.m. on Sunday morning, it’s a good bet that I’ll be in nocturnal mode and want to watch something at just that time.

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Tags: Customer Experience, Scott Lewis, Connect

We Got Actionable Data…What Do You Get?

Posted by Jeff Scholes on Wed, Aug 19, 2015 @ 09:08 AM

Be careful what you ask for in your customer surveys, because you may get some actionable data.  Of course, this is exactly what we were hoping for when we sent our customer surveys, and our customers did not disappoint.

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Tags: Customer Experience, Customer Survey

Read the Room

Posted by Scott H. Lewis on Mon, Jul 20, 2015 @ 11:07 AM

I’ll warn you: I’m a reader. Like Sesame Street’s Count (a Muppet obsessed with counting everything in his path), I read everything from the small print on soap wrappers to the large print on bus advertising.

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Tags: Tips, Customer Experience, Scott Lewis

It Takes a Team to be Legendary

Posted by Theresa LaViola on Wed, Apr 29, 2015 @ 08:04 AM

Many of us are familiar with the acronym T.E.A.M. which stands for Together Everyone Achieves More and this perfectly captures the spirit of the Training Team at Signature Worldwide! Collectively our training team has over 240 years of experience working at Signature Worldwide! That impressive tenure is comprised of trainers that are based from East Coast to West coast and many in between. What is even more impressive than the years of experience of our team is the genuine commitment that each of our Trainers has to provide legendary service to each and every client that they work with!

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Tags: Training, Customer Experience, Legendary, Team

The Lost Art of ‘I’m Sorry’

Posted by Scott H. Lewis on Tue, Jan 20, 2015 @ 10:01 AM

“I realize that I haven’t been submitting posts to the Training That Sticks blog with my accustomed regularity. For any disappointment or inconvenience my lack of diligence may have caused, I am truly sorry. To ensure that this won’t happen again, I have committed to sending at least one post every month before I file my expense report. If I don’t write, my expenses won’t get reimbursed. That will motivate me to get the job done!”

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Tags: Tips, Customer Experience, Scott Lewis

The New 'No'

Posted by Scott H. Lewis on Mon, Jun 30, 2014 @ 09:06 AM

When in Jamaica on holiday, a smiling hotel front desk agent assured me in his local patois that an early check-in would be, “no problem, mon.”

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Tags: Hospitality, Customer Service, Customer Experience, Scott Lewis, Luxury

The Psycho-Mathematics of Surprise

Posted by Scott H. Lewis on Wed, Apr 23, 2014 @ 09:04 AM

Surprises are memorable, but that’s not always a good thing.

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Tags: Tips, Customer Service, Customer Experience, Scott Lewis

The 49-Cent Tip

Posted by Scott H. Lewis on Thu, Apr 17, 2014 @ 09:04 AM

Have you ever written to a CEO or company president about the service you receive at the hands of their employees? I do it all the time, and seldom to complain. In fact, I keep four or five stamped envelopes in my briefcase when I travel, and I replenish the supply regularly.

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Tags: Tips, Customer Experience, Scott Lewis, Exceeding Expectations

Tell Me a Story

Posted by Scott H. Lewis on Tue, Apr 08, 2014 @ 11:04 AM

My mother was a journalist and my father was a seaman. Dad told better stories. Mom was sensible, forthright and logical. Dad had sea monsters, pirates, and a dozen different versions of how he came to have a wooden leg.

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Tags: Tips, Customer Experience, Scott Lewis, Storytelling

The Fish Broker’s Secret

Posted by Scott H. Lewis on Tue, Mar 25, 2014 @ 11:03 AM

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Tags: Hospitality, Tips, Customer Service, Customer Experience, Scott Lewis, Connect

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.