Training that Sticks

Keeping Customer Touch Points in the Age of Technology

Posted by Joe Lipham on Mon, Mar 13, 2017 @ 14:03 PM

One of the great joys I get from my job is the ability to walk into a room full of participants who have grown up with internet and dazzle and yes, amaze them with tales of a time when hotels did not have computers. The looks on the faces of the participants are priceless as they try to imagine how they would check someone in, process a credit card, etc. The best part is when they declared it can’t happen. But happen it did.

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Tags: Customer Service, Technology

What It Takes To Be Successful - Casino Employee Training & Development “All the World’s a Stage”

Posted by Dave Hamilton on Wed, Oct 05, 2016 @ 12:10 PM

“And all the men and women merely players; they have their exits and entrances, and one man in his time plays many parts.” William Shakespeare’s AS YOU LIKE IT act 2, scene 7.

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Tags: Tips, Customer Service, Casino Training

Who Killed Customer Service?

Posted by Holly Zoba on Wed, Sep 21, 2016 @ 08:09 AM

We hear it all the time.

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Tags: Training, Customer Service, Service Edge

A Tale of Two Hotels

Posted by Holly Zoba on Wed, Aug 31, 2016 @ 08:08 AM

Once upon a time we made two phone calls to two hotels. We recorded those conversations because, well, that is what we do. Unlike the NSA, we don’t record these phone calls because we are concerned about national security, instead we are concerned about the state of customer service. And as you will hear, we have good reason for our concern.

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Tags: Training, Customer Service

Tech Talk with a Smile - Signature's IT Department - VIDEO

Posted by Doug Allgood on Mon, Jul 13, 2015 @ 14:07 PM

We have a special video today! Rich Cunnigham interviews Doug Allgood, SPV of Information Technology for Signature Worldwide. They discuss customer service and future technology enhancements for clients.

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Tags: Customer Service, Technology

Five Service Tips Mama Taught You

Posted by Scott H. Lewis on Mon, Jul 21, 2014 @ 11:07 AM

There’s no disputing that providing great service day-in and day-out takes work, focus and the desire to continuously improve.  Yet the basics are as simple and straightforward as the rules your mother taught you when you were a child. 

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Tags: Tips, Customer Service, Service, Scott Lewis

The New 'No'

Posted by Scott H. Lewis on Mon, Jun 30, 2014 @ 09:06 AM

When in Jamaica on holiday, a smiling hotel front desk agent assured me in his local patois that an early check-in would be, “no problem, mon.”

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Tags: Hospitality, Customer Service, Customer Experience, Scott Lewis, Luxury

The Psycho-Mathematics of Surprise

Posted by Scott H. Lewis on Wed, Apr 23, 2014 @ 09:04 AM

Surprises are memorable, but that’s not always a good thing.

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Tags: Tips, Customer Service, Customer Experience, Scott Lewis

The Fish Broker’s Secret

Posted by Scott H. Lewis on Tue, Mar 25, 2014 @ 11:03 AM

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Tags: Hospitality, Tips, Customer Service, Customer Experience, Scott Lewis, Connect

Queue and A

Posted by Scott H. Lewis on Mon, Mar 17, 2014 @ 15:03 PM

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Tags: Customer Service, Service, Customer Experience

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.