Training that Sticks

What do college exams have to do with client surveys?

Posted by Jeff Scholes on Tue, Nov 17, 2015 @ 10:11 AM

Signature recently completed our 2015 annual client survey.  Getting our survey results is much like it was for me back in college, when I knew my exam had been graded.  I was excited.  I was nervous. How did I do?  Based upon the exam results, what did I need to do now?

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Topics: Process, Measurement, Customer Survey

We Got Actionable Data…What Do You Get?

Posted by Jeff Scholes on Wed, Aug 19, 2015 @ 09:08 AM

Be careful what you ask for in your customer surveys, because you may get some actionable data.  Of course, this is exactly what we were hoping for when we sent our customer surveys, and our customers did not disappoint.

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Topics: Customer Experience, Customer Survey

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