Training that Sticks

Mode of Transportation

Posted by Scott Mclaughlin on Tue, Aug 15, 2017 @ 15:08 PM

For most of us, the thought of sitting in a classroom listening to an instructor regurgitate facts or read straight from a book gives us serious high school flashbacks.   Bueller…Bueller, anyone? 

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Tags: Training, Employee Development

To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision

Posted by Dave Hamilton on Wed, Nov 02, 2016 @ 08:11 AM

So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better in the marketplace.”   Both personally and professionally we’ve all worked hard and sacrificed to get that “I don’t have” thing, just to find out that once you have gotten it, there’s an entire new set of challenges.

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Tags: Dave Hamilton, Hospitality, Tips, Employee Development

The Phone is Ringing – Now What?

Posted by Barry Himmel on Wed, Sep 14, 2016 @ 08:09 AM

When someone calls your organization and inquires about your services, how important is that call and what is the objective of the call? Is it to:

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Tags: Training, Employee Development, Telephone

Who’s Listening to the ONLY Thing that Matters?

Posted by Merry Gagg on Wed, Sep 07, 2016 @ 09:09 AM

In today’s society we have learned, in some cases a harsh lesson; the customer may not always be right, but they are the blood that courses through the veins of our company. Whether they are right or not so right, at the end of the day, doesn’t matter! Every company, everywhere relies on customers. Whether you are selling to an individual or selling to another company. The first and last thing that matters – and all the stuff in between – boils down to the customer.

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Tags: Employee Development, Mystery Shopping, live calls,

Empathy is a very powerful business advantage…Seal every sale with your heart!

Posted by Alissa Friedman on Mon, May 09, 2016 @ 09:05 AM

Four months ago my wallet was stolen in Houston, TX. One would think this was a horrific experience, to be a woman alone in a big city without her identity, no money, credit cards, or the treasured post-it notes made by my nieces, and it was. But, that’s not what pushed me over the edge and made me absolutely livid. It was a lack of empathy and good customer service after-the-fact that suddenly threw me into a tailspin.

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Tags: Employee Development, Employee Engagement, Empathy

Making Memorable Connections through Conversations

Posted by Shelly Jones on Mon, Apr 25, 2016 @ 09:04 AM

Conversations are one of the wonderful ties we have with other human beings. Along with our actions, our conversations are what connect us with those around us. Conversations are an interesting dynamic, much like snowflakes, no two conversations are exactly the same. They can be serious, funny, informational, playful or impactful; and sometimes they can be many things woven into one diverse interaction. In many instances, we may not be able to remember what was specifically said, but we can remember the feelings we were left with. Or on the other side of the spectrum, I think it is safe to say most of us have walked away from a conversation remembering every word, but somehow completely missing the point.

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Tags: Employee Development, conversation

Introducing Adaptive Performance Management™

Posted by Holly Zoba on Mon, Apr 18, 2016 @ 10:04 AM

What happens when managers are uncomfortable giving developmental feedback to employees? They avoid it and hope the poor performance improves by magical forces. But that usually doesn't happen.  The employee doesn't know what they are doing wrong or how to improve, so they continue making the same mistakes over and over. The manager grows more frustrated, but still avoids confrontation. The employee may leave, or worse yet, stay and continue the bad performance - which ends up chasing away the high performers, because they don't feel like their efforts are either recognized or valued.  And the end result? Loss of profits.

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Tags: Training, Leadership, Employee Development

Think of Yourself …. BE SELFISH!

Posted by Barbara Randi on Mon, Apr 11, 2016 @ 09:04 AM

one-person.jpgWell now, aren't you the selfish one! Exercising like you do, taking your meds as you should, eating healthy. It's all about YOU, isn't it? Mom taught you to share. Your teachers admonished you for being self-centered if you kept a toy to yourself. Even the library fines you if the book you borrowed isn't brought back on time. So, what's up?

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Tags: Tips, Employee Development

Five Surprises Across the Front Desk

Posted by Holly Zoba on Mon, Mar 28, 2016 @ 08:03 AM

People always ask me for the ROI of training a front desk staff and I am always a little stumped. It’s a logical question. If you are spending money on training, it only seems fair that you would expect some sort of return, but quantifying that return becomes the tricky part.

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Tags: Hospitality, Training, Employee Development, Reality Trip

Trust is Earned Slowly

Posted by Claudine Trontin on Mon, Sep 28, 2015 @ 10:09 AM

Earlier this summer while vacationing at a cottage on Lake Charlevoix in Michigan, my family taught our ten year old golden retriever, named Bella, how to jump off the end of the dock into the lake. She is a water-loving dog and would stand over the edge of the dock looking as if she wanted to jump, but was apprehensive. We demonstrated how to jump many, many times over a couple of days. We reassured and encouraged her and eventually, well, she did it!

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Tags: Employee Development, Trust

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.