Online dating, job interviews, seeking out a guest - what do they all have in common? Obviously, the need for a good first impression! However, where does that first impression take place? If you’re looking for that special someone, a long-term relationship, you complete the form, post it, take a photo, post it and then wait. I mean, wait! Isn’t there something else?Read More
Training that Sticks
The government agency that operates San Francisco’s iconic Golden Gate Bridge has a dedicated team of more than 30 full-time painters engaged in a never-ending effort to keep the bridge protected. If you’re a painter assigned to the Golden Gate, it would seem that you have a job for life helping keep this national treasure from the corrosive impact of saltwater, marine air and pollution.Read More
I’d just finished presenting a project to my boss. My work had been adequate, but I could tell that it hadn’t exactly blown his socks off.Read More
I love poker, but I’m not especially good at it. In Las Vegas, I’d be just getting comfortable in my chair when disaster would strike.
Have you ever written to a CEO or company president about the service you receive at the hands of their employees? I do it all the time, and seldom to complain. In fact, I keep four or five stamped envelopes in my briefcase when I travel, and I replenish the supply regularly.
One of my favorite opening questions I ask when speaking to groups of industry professionals:
We celebrated our 32nd wedding anniversary last week by going out to a restaurant neither one of us had experienced before. We took a chance, a leap of faith - instead of going to our tried-and-true favorite, we decided to try a brand new eatery because the word on the street was favorable.