Training that Sticks

The Bridge Painter

Posted by Scott H. Lewis on Tue, May 26, 2015 @ 11:05 AM

The government agency that operates San Francisco’s iconic Golden Gate Bridge has a dedicated team of more than 30 full-time painters engaged in a never-ending effort to keep the bridge protected. If you’re a painter assigned to the Golden Gate, it would seem that you have a job for life helping keep this national treasure from the corrosive impact of saltwater, marine air and pollution.

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Tags: Tips, Employee Development, Exceeding Expectations, Experience

The Indispensables

Posted by Scott H. Lewis on Tue, Jan 27, 2015 @ 09:01 AM

I’d just finished presenting a project to my boss. My work had been adequate, but I could tell that it hadn’t exactly blown his socks off.

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Tags: Scott Lewis, Employee Development, Exceeding Expectations, Employee Engagement

All In

Posted by Scott H. Lewis on Tue, Sep 16, 2014 @ 09:09 AM

I love poker, but I’m not especially good at it. In Las Vegas, I’d be just getting comfortable in my chair when disaster would strike.

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Tags: Scott Lewis, Employee Development, Exceeding Expectations, Employee Engagement

The 49-Cent Tip

Posted by Scott H. Lewis on Thu, Apr 17, 2014 @ 09:04 AM

Have you ever written to a CEO or company president about the service you receive at the hands of their employees? I do it all the time, and seldom to complain. In fact, I keep four or five stamped envelopes in my briefcase when I travel, and I replenish the supply regularly.

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Tags: Tips, Customer Experience, Scott Lewis, Exceeding Expectations

Dave's Fables: Are You Habiting-Up?

Posted by Dave Hamilton on Tue, Sep 17, 2013 @ 09:09 AM

One of my favorite opening questions I ask when speaking to groups of industry professionals:

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Tags: Dave Hamilton, Training, Customer Service, Service, Customer Experience, Staff Development, Exceeding Expectations

Dave's Fables: What's Your Service Zero?

Posted by Dave Hamilton on Thu, Aug 22, 2013 @ 10:08 AM

We celebrated our 32nd wedding anniversary last week by going out to a restaurant neither one of us had experienced before. We took a chance, a leap of faith - instead of going to our tried-and-true favorite, we decided to try a brand new eatery because the word on the street was favorable. 

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Tags: Dave Hamilton, Training, Customer Service, Service, Customer Experience, Staff Development, Exceeding Expectations

Social Media Matters, Social Media Matters Not

Posted by Holly Zoba on Wed, Nov 21, 2012 @ 11:11 AM

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Tags: Customer Service, Customer Experience, Signature Worldwide, Exceeding Expectations, Bad Customer Service

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.