Training that Sticks

It Takes a Team to be Legendary

Posted by Theresa LaViola on Wed, Apr 29, 2015 @ 08:04 AM

Many of us are familiar with the acronym T.E.A.M. which stands for Together Everyone Achieves More and this perfectly captures the spirit of the Training Team at Signature Worldwide! Collectively our training team has over 240 years of experience working at Signature Worldwide! That impressive tenure is comprised of trainers that are based from East Coast to West coast and many in between. What is even more impressive than the years of experience of our team is the genuine commitment that each of our Trainers has to provide legendary service to each and every client that they work with!

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Tags: Training, Customer Experience, Legendary, Team

Essence of a Leader

Posted by Scott H. Lewis on Mon, Aug 25, 2014 @ 11:08 AM

When a company executive proclaims that he or his firm is a leader, I admit to being skeptical, and ask a simple question: “Who says?”

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Tags: Scott Lewis, Leadership, Legendary

A Ride in the General Manager's Seat

Posted by David Lightman on Wed, Dec 07, 2011 @ 10:12 AM

With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad and surprising.  So far we have delivered Legendary LeadershipService EdgeService SkillKitTransient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!

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Tags: Client Centered Sales, Hospitality, Training, Customer Service, Service, Signature Worldwide, Support, Makeover, Leadership, Legendary, Holly Zoba, Hotel, Service Edge, Skill Kit, Transient Edge

Legendary Hotel Makeover Recipient Sees Dramatic Gains!

Posted by David Lightman on Mon, Dec 05, 2011 @ 10:12 AM

We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before we began working with them, they were ranked as low as 15th across the brand only two months prior.

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Tags: Hospitality, Training, Customer Service, Service, Signature Worldwide, Support, Makeover, Legendary, Process, Social Media, Holly Zoba, Hotel, In-Action, Skill Kit, Transient Edge

Training Sessions Are Like A Box of Chocolates…

Posted by David Lightman on Fri, Oct 28, 2011 @ 10:10 AM

I was happy to be part of the hotel makeover project and work with the Four Points by Sheraton in Biloxi.  In doing research about the hotel, I went to their website prior to my training session. This hotel is right on the Gulf of Mexico! What struck me right away is that when you walk in the front door, you can look straight through the lobby to the Gulf.

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Tags: Client Centered Sales, Hospitality, Support, Makeover, Biloxi, Gulf Coast, Four Points Sheraton Biloxi, Legendary, Process, Leader, In-Action, Client, Rita DiPaolo

Taking Learning Out of the Classroom and Into the Workplace

Posted by Holly Zoba on Fri, Oct 07, 2011 @ 11:10 AM

The second part to our service training is what we refer to as skill kit training.  We provide managers and supervisors the tools to have a conversation about service with their staffs every day.   Service isn’t something you can focus on for a day and move on, it needs to stay alive long after the class has ended.

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Tags: Hospitality, Training, Service, Signature Worldwide, Support, Makeover, Biloxi, Legendary, Process, Holly Zoba, In-Action, Client

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.