In today’s society we have learned, in some cases a harsh lesson; the customer may not always be right, but they are the blood that courses through the veins of our company. Whether they are right or not so right, at the end of the day, doesn’t matter! Every company, everywhere relies on customers. Whether you are selling to an individual or selling to another company. The first and last thing that matters – and all the stuff in between – boils down to the customer.Read More
Training that Sticks
Today's blog post was written by Call Center Supervisors Andrew Phillips and Nathan Smith.
The Signature Worldwide shopping team is a melting pot of many different people spanning across a wide variety of ages, backgrounds, and geographical locations. Most of our clients get to interact with shoppers on a daily basis, but they only get to hear the persona that the shopper has prepared. In order to give everyone a glimpse of the individual behind the phone we sat down with one of our veteran shoppers to ask him a few questions.Read More
Today's guest blog is written by Lisa Dimin, Director of Call Center Operations at Signature Worldwide.