Training that Sticks

Coaches Corner - Best Practices Podcast

Posted by Holly Zoba on Tue, Oct 13, 2015 @ 14:10 PM

Join Call Center Team Leader Rich Cunningham for another episode of Coaches Corner. A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.

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Topics: Training, Tips, Coaching, Rich Cunningham, Susan Palur, Podcast, Coaches Corner

Coaches Corner - Rate Pushers Podcast

Posted by Holly Zoba on Wed, Aug 05, 2015 @ 09:08 AM

Our popular new podcast, Coaches Corner, is back for round two! Tune in as our host, Call Center Team Leader Rich Cunningham delves into the specifics of how to stay in control of a commonly faced situation: What happens when they just want the rate?

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Topics: Training, Tips, Coaching, Rich Cunningham, Podcast, Coaches Corner

Connecting with Clients: A Coaching Experience

Posted by Rich Cunningham on Mon, Jan 27, 2014 @ 09:01 AM
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Topics: Training, Customer Service, Coaching, Process, Connect, Rich Cunningham

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