Training that Sticks

Social Selling for Hotels – Is LinkedIn the Only Way?

Posted by Amber Fox on Wed, Sep 28, 2016 @ 08:09 AM

LinkedIn is the king of social selling for most industries and hospitality is no exception. However, you may be missing some opportunities if you spent all social selling time there.

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Tags: Hospitality, Sales, Tips, Social Media, Social Selling

It’s All in Your Approach...The Little Things Matter

Posted by Alissa Friedman on Thu, Aug 18, 2016 @ 10:08 AM

I got up this morning with a feeling of dread in my stomach, combined with a flood of thoughts of what I needed to do today, “I’m all jitters and nerves. My boss says I have to make 20 new prospecting calls by end of day, and I don’t want to do it.” I froze, and decided to do something else for a little bit to get up my courage. Maybe I’d write a proposal, research the potential client, re-organize my desk, answer pressing or non-pressing internal emails, go get a cup of coffee, or maybe text my friend. All to avoid the inevitable…talk to a stranger.

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Tags: Sales, Tips, Alissa Friedman

The Art of Responding to Objections

Posted by Alissa Friedman on Wed, Jul 27, 2016 @ 16:07 PM

“My favorite word in the English vocabulary is ‘No,’ ” my wildly successful, jewelry salesman father once told me when talking about his customers. Curiously I said, “Why no? I would think that would be your least favorite word.” Confidently, he responded in his deep, Brooklyn accent, “It’s simple, Lissa. It’s my challenge to uncover what’s missing, and educate them, so they get what they need. They don’t know what they don’t know.” He was a smart man, but the words that resonated in my head were, ‟It’s simple”. Just educate your customer on the value of your product or service, and you’ll be on the way to a sale. Unfortunately, to others, “no” engenders a pit in your stomach that stings and discourages. It means they have been personally rejected.

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Tags: Sales, Tips

Which means to you...

Posted by Alissa Friedman on Thu, Jun 16, 2016 @ 11:06 AM

How many times have you called a hotel looking for a room, and heard the guest agent on the other end either give you a price for the room and nothing more, or quickly add the features in a perfunctory, flat tone, “We have a pool, microwave in the room, free internet, free continental breakfast, and a workout room.” Questions immediately arise in my head, “Really? Doesn’t almost every hotel in the area offer those amenities? What makes your hotel special? What am I really getting for my money?”

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Tags: Sales, Tips

Become an Expert in Social Selling

Posted by Holly Zoba on Mon, Mar 14, 2016 @ 15:03 PM

We have been in our instructional design workshop enhancing and adding to our sales training portfolio.  Some of the most exciting programs we are now bringing to our clients are focused on social selling.  What does it mean?  Does it really work?  Isn't it just an excuse to hang out on LinkedIN? 

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Tags: Sales, Social Media, New Programs

Seeing is Believing

Posted by Scott H. Lewis on Tue, Oct 06, 2015 @ 09:10 AM

Years ago as an apprentice salesman, my supervisor handed me a telephone directory. I looked at the thick book and asked why he had given it to me. Read More

Tags: Sales, Scott Lewis, prospecting

Social Selling – Creating a Profitable Plan in Six Easy Steps

Posted by Amber Fox on Mon, Aug 18, 2014 @ 11:08 AM

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Tags: Sales, Tips, Signature Worldwide, Social Media, Amber Fox, Selling

Dave's Fables: Building a Rock-Solid Sales and Service Foundation (video)

Posted by Dave Hamilton on Mon, Jul 28, 2014 @ 10:07 AM

Dave Hamilton shares four things you need to understand to construct a strong base for your business.

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Tags: Dave Hamilton, Sales, Tips, Video, Service

Message in a Bottle

Posted by Scott H. Lewis on Mon, Jul 14, 2014 @ 13:07 PM

The bottle was old, its glass scratched and worn by weeks of exposure to sand, sea and South Pacific sun. Yet it was still tightly stoppered, and a shake elicited a dry rattling sound. Something within awaited my discovery!

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Tags: Sales, Tips, Scott Lewis, Connect

Confession of a Tree Hugger

Posted by Scott H. Lewis on Fri, Jun 06, 2014 @ 16:06 PM

Is everyone in your business a ‘tree hugger’?

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Tags: Sales, Tips, Scott Lewis, Employee Development

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.