Training that Sticks

The Working Dead

Posted by Scott H. Lewis on Mon, Oct 26, 2015 @ 12:10 PM
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Topics: Scott Lewis, Employee Engagement

Seeing is Believing

Posted by Scott H. Lewis on Tue, Oct 06, 2015 @ 09:10 AM
Years ago as an apprentice salesman, my supervisor handed me a telephone directory. I looked at the thick book and asked why he had given it to me.
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Topics: Sales, Scott Lewis, prospecting

Loose Connections

Posted by Scott H. Lewis on Mon, Sep 21, 2015 @ 15:09 PM

The lament that “there’s nothing good on TV” doesn’t deter me from wanting to be able to watch the tube whenever I want. If the cable company takes the system offline for ten minutes at 2:50 a.m. on Sunday morning, it’s a good bet that I’ll be in nocturnal mode and want to watch something at just that time.

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Topics: Customer Experience, Scott Lewis, Connect

Take Out The Trash

Posted by Scott H. Lewis on Mon, Aug 17, 2015 @ 16:08 PM

I’m no handyman, and I have to admit that I don’t do much around the house. I leave most of that to my wife, Natalie. There are, however, a couple small jobs that I am trusted with – like taking out the trash.

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Topics: Tips, Scott Lewis, Employee Development, Experience, Employee Engagement

Read the Room

Posted by Scott H. Lewis on Mon, Jul 20, 2015 @ 11:07 AM

I’ll warn you: I’m a reader. Like Sesame Street’s Count (a Muppet obsessed with counting everything in his path), I read everything from the small print on soap wrappers to the large print on bus advertising.

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Topics: Tips, Customer Experience, Scott Lewis

The Indispensables

Posted by Scott H. Lewis on Tue, Jan 27, 2015 @ 09:01 AM

I’d just finished presenting a project to my boss. My work had been adequate, but I could tell that it hadn’t exactly blown his socks off.

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Topics: Scott Lewis, Employee Development, Exceeding Expectations, Employee Engagement

The Lost Art of ‘I’m Sorry’

Posted by Scott H. Lewis on Tue, Jan 20, 2015 @ 10:01 AM

“I realize that I haven’t been submitting posts to the Training That Sticks blog with my accustomed regularity. For any disappointment or inconvenience my lack of diligence may have caused, I am truly sorry. To ensure that this won’t happen again, I have committed to sending at least one post every month before I file my expense report. If I don’t write, my expenses won’t get reimbursed. That will motivate me to get the job done!”

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Topics: Tips, Customer Experience, Scott Lewis

All In

Posted by Scott H. Lewis on Tue, Sep 16, 2014 @ 09:09 AM

I love poker, but I’m not especially good at it. In Las Vegas, I’d be just getting comfortable in my chair when disaster would strike.

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Topics: Scott Lewis, Employee Development, Exceeding Expectations, Employee Engagement

Essence of a Leader

Posted by Scott H. Lewis on Mon, Aug 25, 2014 @ 11:08 AM

When a company executive proclaims that he or his firm is a leader, I admit to being skeptical, and ask a simple question: “Who says?”

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Topics: Scott Lewis, Leadership, Legendary

Stand Up!

Posted by Scott H. Lewis on Mon, Aug 11, 2014 @ 15:08 PM

Never underestimate the power of standing up. We are taught that standing up is an expression of civility and a matter of etiquette, but the practice is rooted in the ages-old battle for power and dominance. 

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Topics: Tips, Scott Lewis, Employee Development, Presentation, Experience

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