Training that Sticks

Dave's Fables: Building a Rock-Solid Sales and Service Foundation (video)

Posted by Dave Hamilton on Mon, Jul 28, 2014 @ 10:07 AM

Dave Hamilton shares four things you need to understand to construct a strong base for your business.

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Tags: Dave Hamilton, Sales, Tips, Video, Service

Five Service Tips Mama Taught You

Posted by Scott H. Lewis on Mon, Jul 21, 2014 @ 11:07 AM

There’s no disputing that providing great service day-in and day-out takes work, focus and the desire to continuously improve.  Yet the basics are as simple and straightforward as the rules your mother taught you when you were a child. 

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Tags: Tips, Customer Service, Service, Scott Lewis

Queue and A

Posted by Scott H. Lewis on Mon, Mar 17, 2014 @ 15:03 PM

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Tags: Customer Service, Service, Customer Experience

What does Harley-Davidson sell? It's not bikes.

Posted by Kerry Ranson on Mon, Nov 04, 2013 @ 09:11 AM

What we sell isn't actually a bike. It's the ability for a mild-mannered accountant to dress in leather, ride through a small town, and have people be afraid of him."* - Clyde Fessler, former Harley-Davidson VP

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Tags: Customer Value, Sales, Service, Customer Experience

Dave's Fables: Are You Habiting-Up?

Posted by Dave Hamilton on Tue, Sep 17, 2013 @ 09:09 AM

One of my favorite opening questions I ask when speaking to groups of industry professionals:

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Tags: Dave Hamilton, Training, Customer Service, Service, Customer Experience, Staff Development, Exceeding Expectations

Dave's Fables: What's Your Service Zero?

Posted by Dave Hamilton on Thu, Aug 22, 2013 @ 10:08 AM

We celebrated our 32nd wedding anniversary last week by going out to a restaurant neither one of us had experienced before. We took a chance, a leap of faith - instead of going to our tried-and-true favorite, we decided to try a brand new eatery because the word on the street was favorable. 

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Tags: Dave Hamilton, Training, Customer Service, Service, Customer Experience, Staff Development, Exceeding Expectations

Dave's Fables: Escort – Service – Intimacy – The Year was 1965

Posted by Dave Hamilton on Mon, Jul 29, 2013 @ 10:07 AM

As a young man about the age of seven, my mother summoned me into the kitchen and instructed me to get my red wagon.  She then gave me a dollar and told me to go the corner market and get four bottles of milk – the milkman didn’t come today and we had company coming for dinner.  Wow I thought, “My first solo trip to the store – the first time I had a dollar in my pocket.”

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Tags: Dave Hamilton, Customer Service, Service, Escort, Intimacy

A Ride in the General Manager's Seat

Posted by David Lightman on Wed, Dec 07, 2011 @ 10:12 AM

With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad and surprising.  So far we have delivered Legendary LeadershipService EdgeService SkillKitTransient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!

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Tags: Client Centered Sales, Hospitality, Training, Customer Service, Service, Signature Worldwide, Support, Makeover, Leadership, Legendary, Holly Zoba, Hotel, Service Edge, Skill Kit, Transient Edge

Legendary Hotel Makeover Recipient Sees Dramatic Gains!

Posted by David Lightman on Mon, Dec 05, 2011 @ 10:12 AM

We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before we began working with them, they were ranked as low as 15th across the brand only two months prior.

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Tags: Hospitality, Training, Customer Service, Service, Signature Worldwide, Support, Makeover, Legendary, Process, Social Media, Holly Zoba, Hotel, In-Action, Skill Kit, Transient Edge

Preparing and observing training from an Account Manager’s view

Posted by David Lightman on Wed, Oct 26, 2011 @ 10:10 AM

Written by Amanda Herder

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Tags: Dave Hamilton, Hospitality, Training, Service, Signature Worldwide, Biloxi, Hotel, In-Action, Client, Service Edge, Skill Kit, Amanda Herder, Module

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.