Training that Sticks

Lessons Learned from the Staff Meeting

Posted by Dave Hamilton on Thu, Mar 15, 2012 @ 15:03 PM

A trained eye and ear can tell much about an organization by listening to a weekly staff meeting…as a training provider we make it a point to as often as possible to attend our client’s staff meetings. This is one of the many reasons why the training and consulting we do actually sticks.

Read More

Tags: Training, Support, Hotel Makeover, Four Points Sheraton Biloxi, Staff Development, Staff Meeting, Employee Development

A Ride in the General Manager's Seat

Posted by David Lightman on Wed, Dec 07, 2011 @ 10:12 AM

With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad and surprising.  So far we have delivered Legendary LeadershipService EdgeService SkillKitTransient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!

Read More

Tags: Client Centered Sales, Hospitality, Training, Customer Service, Service, Signature Worldwide, Support, Makeover, Leadership, Legendary, Holly Zoba, Hotel, Service Edge, Skill Kit, Transient Edge

Legendary Hotel Makeover Recipient Sees Dramatic Gains!

Posted by David Lightman on Mon, Dec 05, 2011 @ 10:12 AM

We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before we began working with them, they were ranked as low as 15th across the brand only two months prior.

Read More

Tags: Hospitality, Training, Customer Service, Service, Signature Worldwide, Support, Makeover, Legendary, Process, Social Media, Holly Zoba, Hotel, In-Action, Skill Kit, Transient Edge

Training Sessions Are Like A Box of Chocolates…

Posted by David Lightman on Fri, Oct 28, 2011 @ 10:10 AM

I was happy to be part of the hotel makeover project and work with the Four Points by Sheraton in Biloxi.  In doing research about the hotel, I went to their website prior to my training session. This hotel is right on the Gulf of Mexico! What struck me right away is that when you walk in the front door, you can look straight through the lobby to the Gulf.

Read More

Tags: Client Centered Sales, Hospitality, Support, Makeover, Biloxi, Gulf Coast, Four Points Sheraton Biloxi, Legendary, Process, Leader, In-Action, Client, Rita DiPaolo

Memories and Expectations

Posted by David Lightman on Wed, Oct 12, 2011 @ 11:10 AM

Written by Kristy Westfall Moyer

Read More

Tags: Training, Service, Signature Worldwide, Support, Makeover, Kristy Westfall Moyer, Biloxi, Gulf Coast, Dining, Economy, Food

Taking Learning Out of the Classroom and Into the Workplace

Posted by Holly Zoba on Fri, Oct 07, 2011 @ 11:10 AM

The second part to our service training is what we refer to as skill kit training.  We provide managers and supervisors the tools to have a conversation about service with their staffs every day.   Service isn’t something you can focus on for a day and move on, it needs to stay alive long after the class has ended.

Read More

Tags: Hospitality, Training, Service, Signature Worldwide, Support, Makeover, Biloxi, Legendary, Process, Holly Zoba, In-Action, Client

New Call-to-action 3 Free Mystery Shop Calls

Connect with Us Online

Subscribe to Training that Sticks via Email

Browse by Tag

Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.