Training that Sticks

Coaches Corner - Best Practices Podcast

Posted by Holly Zoba on Tue, Oct 13, 2015 @ 14:10 PM

Join Call Center Team Leader Rich Cunningham for another episode of Coaches Corner. A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.

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Tags: Training, Tips, Coaching, Rich Cunningham, Susan Palur, Podcast, Coaches Corner

The Scoring Experience

Posted by Susan Palur on Mon, Sep 08, 2014 @ 12:09 PM

Today's guest blog post is by Susan Palur, a Call Center Team Leader in charge of our discerning scoring department.

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Tags: Call Center, Susan Palur, Measurement, Scoring

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.