Training that Sticks

Coaches Corner - Best Practices Podcast

Posted by Holly Zoba on Tue, Oct 13, 2015 @ 14:10 PM

Join Call Center Team Leader Rich Cunningham for another episode of Coaches Corner. A special guest, Call Center Team Leader Susan Palur, weighs in on best practices for getting the most out of your magic formula.

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Topics: Training, Tips, Coaching, Rich Cunningham, Susan Palur, Podcast, Coaches Corner

The Scoring Experience

Posted by Susan Palur on Mon, Sep 08, 2014 @ 12:09 PM

Today's guest blog post is by Susan Palur, a Call Center Team Leader in charge of our discerning scoring department.

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Topics: Call Center, Susan Palur, Measurement, Scoring

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