Training that Sticks

Keeping Customer Touch Points in the Age of Technology

Posted by Joe Lipham on Mon, Mar 13, 2017 @ 14:03 PM

One of the great joys I get from my job is the ability to walk into a room full of participants who have grown up with internet and dazzle and yes, amaze them with tales of a time when hotels did not have computers. The looks on the faces of the participants are priceless as they try to imagine how they would check someone in, process a credit card, etc. The best part is when they declared it can’t happen. But happen it did.

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Topics: Customer Service, Technology

Tech Talk with a Smile - Signature's IT Department - VIDEO

Posted by Doug Allgood on Mon, Jul 13, 2015 @ 14:07 PM

We have a special video today! Rich Cunnigham interviews Doug Allgood, SPV of Information Technology for Signature Worldwide. They discuss customer service and future technology enhancements for clients.

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Topics: Customer Service, Technology

Periscope - Seeing things that are otherwise out of sight

Posted by Holly Zoba on Thu, Apr 23, 2015 @ 09:04 AM

If you’ve been reading this blog, Training That Sticks, you may notice that, usually once a month, we have a different department employee from Signature Worldwide contributing an article. Our goal is to give people a glimpse into the inner workings of a training organization. We try to answer some of the most frequent questions we get with these articles. For example, everyone always wants to know what it is like to be a Signature trainer, so we asked Norma Jarman to write an article and let everyone in on that lifestyle choice. And we thought people might find it interesting that when we do mystery shopping, we have different people making the shopping calls vs. scoring the shopping calls so we wrote about that.

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Topics: Social Media, Holly Zoba, App, Technology

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