Training that Sticks

To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision

Posted by Dave Hamilton on Wed, Nov 02, 2016 @ 08:11 AM

So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better in the marketplace.”   Both personally and professionally we’ve all worked hard and sacrificed to get that “I don’t have” thing, just to find out that once you have gotten it, there’s an entire new set of challenges.

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Tags: Dave Hamilton, Hospitality, Tips, Employee Development

Let’s Talk Phobias!

Posted by Celine Klinker on Wed, Oct 19, 2016 @ 09:10 AM

74% of us have Glossophobia (National Health Institute Study 9-4-16). Before you say you are not afflicted, glossophobia is the fear of public speaking. So – now that you know – does this include you?

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Tags: Tips, Presentations

What It Takes To Be Successful - Casino Employee Training & Development “All the World’s a Stage”

Posted by Dave Hamilton on Wed, Oct 05, 2016 @ 12:10 PM

“And all the men and women merely players; they have their exits and entrances, and one man in his time plays many parts.” William Shakespeare’s AS YOU LIKE IT act 2, scene 7.

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Tags: Tips, Customer Service, Casino Training

Social Selling for Hotels – Is LinkedIn the Only Way?

Posted by Amber Fox on Wed, Sep 28, 2016 @ 08:09 AM

LinkedIn is the king of social selling for most industries and hospitality is no exception. However, you may be missing some opportunities if you spent all social selling time there.

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Tags: Hospitality, Sales, Tips, Social Media, Social Selling

It’s All in Your Approach...The Little Things Matter

Posted by Alissa Friedman on Thu, Aug 18, 2016 @ 10:08 AM

I got up this morning with a feeling of dread in my stomach, combined with a flood of thoughts of what I needed to do today, “I’m all jitters and nerves. My boss says I have to make 20 new prospecting calls by end of day, and I don’t want to do it.” I froze, and decided to do something else for a little bit to get up my courage. Maybe I’d write a proposal, research the potential client, re-organize my desk, answer pressing or non-pressing internal emails, go get a cup of coffee, or maybe text my friend. All to avoid the inevitable…talk to a stranger.

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Tags: Sales, Tips, Alissa Friedman

The Art of Responding to Objections

Posted by Alissa Friedman on Wed, Jul 27, 2016 @ 16:07 PM

“My favorite word in the English vocabulary is ‘No,’ ” my wildly successful, jewelry salesman father once told me when talking about his customers. Curiously I said, “Why no? I would think that would be your least favorite word.” Confidently, he responded in his deep, Brooklyn accent, “It’s simple, Lissa. It’s my challenge to uncover what’s missing, and educate them, so they get what they need. They don’t know what they don’t know.” He was a smart man, but the words that resonated in my head were, ‟It’s simple”. Just educate your customer on the value of your product or service, and you’ll be on the way to a sale. Unfortunately, to others, “no” engenders a pit in your stomach that stings and discourages. It means they have been personally rejected.

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Tags: Sales, Tips

Online Travel Agencies - They Are Not Going Away

Posted by Norma Jarman on Tue, Jul 05, 2016 @ 09:07 AM

Online Travel Agencies: Love ‘em or hate ‘em, you must make your peace with them because they are not going away!

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Tags: Tips, Norma Jarman, Online Travel Agencies, Booking

Which means to you...

Posted by Alissa Friedman on Thu, Jun 16, 2016 @ 11:06 AM

How many times have you called a hotel looking for a room, and heard the guest agent on the other end either give you a price for the room and nothing more, or quickly add the features in a perfunctory, flat tone, “We have a pool, microwave in the room, free internet, free continental breakfast, and a workout room.” Questions immediately arise in my head, “Really? Doesn’t almost every hotel in the area offer those amenities? What makes your hotel special? What am I really getting for my money?”

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Tags: Sales, Tips

Think of Yourself …. BE SELFISH!

Posted by Barbara Randi on Mon, Apr 11, 2016 @ 09:04 AM

one-person.jpgWell now, aren't you the selfish one! Exercising like you do, taking your meds as you should, eating healthy. It's all about YOU, isn't it? Mom taught you to share. Your teachers admonished you for being self-centered if you kept a toy to yourself. Even the library fines you if the book you borrowed isn't brought back on time. So, what's up?

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Tags: Tips, Employee Development

Death by PowerPoint

Posted by Meagan Heine on Mon, Mar 21, 2016 @ 16:03 PM

According to Microsoft estimates, over 30 million PowerPoint presentations are made each day. If you find that staggering… think about how many people have to sit through them! I’m sure at one point we’ve all fallen victim to an ill-conceived slideshow. As a designer, I am often called on to assist with presentations, ensuring Signature’s best face is put forward.

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Tags: Tips, Presentations, PowerPoint

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Signature Worldwide is known for customer service training, sales training, tips for customer service, improving customer service excellence, raising the bar for customer service skills and sales skills, hospitality training, social media training, equipment training, staff development and corporate training for many different industries, creating a better customer experience, mystery shopping to reinforce skills, and improving your overall customer service experience. Contact us today for more information on our customer service courses and sales training, as well as other training programs and solutions to benefit your company.