Training that Sticks

Dave's Fables: T3 – Train the Trainer – Tough to Take!

Posted by Dave Hamilton on Wed, May 22, 2013 @ 16:05 PM

TTT, T3, Train the Trainer – call it what you like … but learning a new or modifying an existing offering is one of those processes in which the professional trainer can create more questions than answers, unless you accept and embrace change.   

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Topics: Dave Hamilton, Training Articles

Customer Service Skills Improve with Better Customer Service Training

Posted by Joe Lipham on Mon, Apr 16, 2012 @ 11:04 AM

Creating an excellent customer service experience starts with providing better customer service training.  Customer service skills are about more than good manners!  In fact, it takes daily education and reinforcement of good customer service skills to improve and then create lasting changes in behavior.

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Topics: Training, Tips, Customer Service, Staff Development, Employee Development, Customer-centric Culture, Customer Service Representative, Training Articles

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