Training that Sticks

Legendary Hotel Makeover Recipient Sees Dramatic Gains!

Posted by David Lightman on Mon, Dec 05, 2011 @ 10:12 AM

We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before we began working with them, they were ranked as low as 15th across the brand only two months prior.

Since we’ve began working with our friends at the Four Points by Sheraton Biloxi Beach Boulevard, we’ve had the privilege of watching them grow into a staff that not only wants to “be the best in the worst way” – but a staff that demands excellence. We’ve worked with them on our best, including Transient EdgeService EdgeService SkillKit, and Social Media Edge (among others). They, in turn, have turned it into something amazing that is not only getting rave reviews from their biggest critics (the guests), but is now getting them recognized by Starwood Hotels.

We’re proud of our Legendary Hotel Makeover recipients, without a doubt. But what does their GM, Kenny Glavan have to say about it?

“Our recent jump in Guest Loyalty Composite to a lofty ranking of 3rd and being highlighted by Starwood in the monthly recognition circle is evidence that the Signature Worldwide training has paid tangible dividends in a short period of time. There are no short cuts to providing an excellent guest experience. However, Signature’sLegendary Service training blazes a wide and easily followed path of amazing interaction between guests and associates that raise the service standards in our industry and motivates all to be number one.”

Congratulations Kenny and everyone at the Four Points by Sheraton Biloxi – you deserve the recognition that you’re getting! Come back to the blog later this week for the first half of my interview with Kenny about the Makeover process!

Topics: Hospitality, Training, Customer Service, Service, Signature Worldwide, Support, Makeover, Legendary, Process, Social Media, Holly Zoba, Hotel, In-Action, Skill Kit, Transient Edge

Subscribe Here!

Recent Posts

Posts by Tag

See all