Training that Sticks

The Importance of the Basics

Posted by Joe Lipham on Wed, Aug 28, 2019 @ 12:08 PM

All the conditions were right for a great trip and some great golf. I had been practicing exclusively on my home course, which was not hard in terms of layout. The greens at my course were very flat and there were no blind shots! I had boosted my confidence and was ready for the challenges of the California West Coast course. How hard could they be? I had my swing, I had my putting stroke, and I had my confidence.

Read More

Missed Hospitality Opportunities

Posted by Rafael Perez Otero on Tue, Jul 30, 2019 @ 15:07 PM

In today’s electronic world, there are so many missed hospitality opportunities when I stay in your hotel.   I can completely avoid the front desk by checking in online.  When you send a text to welcome me, I can respond by text and even request extra towels if needed by text or app.  I can easily avoid the front desk and I might not even stop by during my stay.  Another easy day for both of us.  That’s just how things go now.

Read More

Topics: Hospitality, Good Customer Service

Are Loyalty Programs Still Important Today?

Posted by Scott Merrick on Wed, Jun 19, 2019 @ 08:06 AM

In the vast world of the hotel industry are loyalty programs as important today as they used to be?

Read More

Topics: Hospitality, Customer-centric Culture

What Does It Take to Be Legendary?

Posted by Norma Jarman on Thu, May 16, 2019 @ 11:05 AM

I have been familiar with Signature Worldwide for the past 23 years – 4 as a Hospitality Client and 19 as a Training Account Manager for the company.

Read More

Topics: Training, Employee Development

Have You Reset Your Expectations?

Posted by Dave Hamilton on Wed, Mar 27, 2019 @ 11:03 AM

On-site training, virtual classrooms, instructor-led or self-paced training programs are all effective ways to achieve your training goals.  Combine these proven behavioral change and development options with three important metrics…accountability, measurability, and reinforce-ability and you have created a great plan for training success.

Read More

Topics: Exceeding Expectations, Employee Engagement

Hotel Tech – Check out the apps!

Posted by Scott Merrick on Mon, Feb 25, 2019 @ 17:02 PM

In years past you called a hotel and, unless you were a savvy traveler and knew to ask for specific rooms or amenities upfront, you got what you got. Today, technology has made it a lot easier to reserve rooms and see exactly what amenities are available before you even get to the hotel. Making reservations, checking in and requesting service is as easy as opening an app.

Read More

Who Are You? Make The Most Of Your Personal Branding

Posted by Barbara Randi on Thu, Dec 06, 2018 @ 11:12 AM
Sometimes I’m embarrassed to admit this; I’m a NCIS fan. I never used to be. I’m not even sure how it happened. I don’t even particularly like the lead actor, Mark Harmon.  Somehow, I still got hooked a few years back. I always try to catch the current season’s offerings, along with all the reruns, all the time, no matter how many times the episode’s been on. 

Which leads me to talking about Gibbs. Not about Mark Harmon.

Read More

Topics: Branding

The Goal Mirage

Posted by Scott H. Lewis on Tue, Oct 16, 2018 @ 12:10 PM

It’s official: I’ve been named the Duke of (Hot)Dog.

Read More

Topics: Goals

Humanization of Sales - The Next Step for the Survival of Organizations?

Posted by Daniel Spinelli on Mon, Sep 17, 2018 @ 13:09 PM

I do not know about you, but I feel disrespected every time someone tries to manipulate me into buying what they are selling. I've always been intrigued by how professionals and companies that use this kind of approach do not realize they are destroying their reputation and reliability in exchange for results in the short term. Especially for me, who works with human development, these sales approaches have always disassociated from what I believe to be the building of healthy and productive relationships.

Read More

Customer Loyalty is STILL About the Humans – Part 2

Posted by Kristy Westfall-Moyer on Wed, Sep 05, 2018 @ 13:09 PM

“Customer Service Representatives need to be knowledgeable, courteous and pleasant when dealing with the Customer. So, stop focusing on technology only; in 2018 your Front Line Customer Service People will make the difference!”

- Nancy Friedman, President of Telephone Doctor Services

Read More

Topics: Customer-centric Culture, Employee Engagement

Subscribe Here!

Recent Posts

Posts by Tag

See all