Training that Sticks

Andrew Phillips

Andrew Phillips | Training that Sticks Blog provides great tips on customer service, selling and sales, and the importance of training. The blog reinforces Signature Worldwide training programs, focusing on good customer service including customer service on the phone, as well as sales skills and customer relations.

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The Man, the Legend….the Shopper

Posted by Andrew Phillips on Mon, Mar 09, 2015 @ 13:03 PM

Today's blog post was written by Call Center Supervisors Andrew Phillips and Nathan Smith.

The Signature Worldwide shopping team is a melting pot of many different people spanning across a wide variety of ages, backgrounds, and geographical locations. Most of our clients get to interact with shoppers on a daily basis, but they only get to hear the persona that the shopper has prepared. In order to give everyone a glimpse of the individual behind the phone we sat down with one of our veteran shoppers to ask him a few questions.

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Topics: Mystery Shopping, Employee Spotlight

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