Training that Sticks

Claudine Trontin

Claudine Trontin | Training that Sticks Blog provides great tips on customer service, selling and sales, and the importance of training. The blog reinforces Signature Worldwide training programs, focusing on good customer service including customer service on the phone, as well as sales skills and customer relations.

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Use a Business Compass to Chart Your Company’s Course

Posted by Claudine Trontin on Tue, Jan 03, 2017 @ 10:01 AM

Sailors charting a course are like business leaders forecasting customer behavior. Mariners deal with unpredictable conditions that require sharp navigational skills and instincts to make quick course corrections – sound familiar?

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Topics: Analysis, Market Research, Market Survey, Data

Trust is Earned Slowly

Posted by Claudine Trontin on Mon, Sep 28, 2015 @ 10:09 AM

Earlier this summer while vacationing at a cottage on Lake Charlevoix in Michigan, my family taught our ten year old golden retriever, named Bella, how to jump off the end of the dock into the lake. She is a water-loving dog and would stand over the edge of the dock looking as if she wanted to jump, but was apprehensive. We demonstrated how to jump many, many times over a couple of days. We reassured and encouraged her and eventually, well, she did it!

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Topics: Employee Development, Trust

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