Training that Sticks

Daniel Spinelli

Daniel Spinelli
Daniel Spinelli | Training that Sticks Blog provides great tips on customer service, selling and sales, and the importance of training. The blog reinforces Signature Worldwide training programs, focusing on good customer service including customer service on the phone, as well as sales skills and customer relations.

Recent Posts

Humanization of Sales - The Next Step for the Survival of Organizations?

Posted by Daniel Spinelli on Mon, Sep 17, 2018 @ 13:09 PM

I do not know about you, but I feel disrespected every time someone tries to manipulate me into buying what they are selling. I've always been intrigued by how professionals and companies that use this kind of approach do not realize they are destroying their reputation and reliability in exchange for results in the short term. Especially for me, who works with human development, these sales approaches have always disassociated from what I believe to be the building of healthy and productive relationships.

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How to highlight your strategic differential in a highly competitive market?

Posted by Daniel Spinelli on Mon, Apr 09, 2018 @ 17:04 PM

"To be successful in the market, you must deliver a product or service that is unique, attractive, and of very high value to your target customers. This strategy needs to be difficult - if not impossible - for the competition to copy. You must know how to execute it with perfection”. (Spence, 2017)

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Topics: Customer Satisfaction, Communication

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