Training that Sticks

Dave Hamilton

Dave Hamilton | Training that Sticks Blog provides great tips on customer service, selling and sales, and the importance of training. The blog reinforces Signature Worldwide training programs, focusing on good customer service including customer service on the phone, as well as sales skills and customer relations.

Recent Posts

Have You Reset Your Expectations?

Posted by Dave Hamilton on Wed, Mar 27, 2019 @ 11:03 AM

On-site training, virtual classrooms, instructor-led or self-paced training programs are all effective ways to achieve your training goals.  Combine these proven behavioral change and development options with three important metrics…accountability, measurability, and reinforce-ability and you have created a great plan for training success.

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Topics: Exceeding Expectations, Employee Engagement

Do Your Service Standards Instantly Reduce Your Customers to a Number?

Posted by Dave Hamilton on Wed, Jan 10, 2018 @ 17:01 PM

number-blocks-sml.jpgI’m all about reducing the number of clicks to access information electronically – that’s why I choose “e” for bank balances, weather forecasts, sports updates and more.  However, as much as I might not want to admit it, nothing beats one-on-one service delivered sincerely, swiftly and with a smile.

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Topics: Good Customer Service

To Tell or Not to Tell When You Are Renovating – It’s a Very Important Decision

Posted by Dave Hamilton on Wed, Nov 02, 2016 @ 08:11 AM

So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better in the marketplace.”   Both personally and professionally we’ve all worked hard and sacrificed to get that “I don’t have” thing, just to find out that once you have gotten it, there’s an entire new set of challenges.

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Topics: Dave Hamilton, Hospitality, Tips, Employee Development

What It Takes To Be Successful - Casino Employee Training & Development “All the World’s a Stage”

Posted by Dave Hamilton on Wed, Oct 05, 2016 @ 12:10 PM

“And all the men and women merely players; they have their exits and entrances, and one man in his time plays many parts.” William Shakespeare’s AS YOU LIKE IT act 2, scene 7.

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Topics: Tips, Customer Service, Casino Training

Reinforce and practice training: A must for the success of your business

Posted by Dave Hamilton on Wed, Dec 16, 2015 @ 15:12 PM

Whatever your organization calls the process of driving changes or behaviors in the pursuit of a positive outcome or result must have one nonnegotiable ingredient to ensure success: A training reinforcement process that validates and measures.

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Topics: Training, Reinforcement, Process

Attitude of Indifference - Audio Blog

Posted by Dave Hamilton on Mon, Nov 02, 2015 @ 10:11 AM

Dave Hamilton, SVP of Training Delivery and acclaimed story-teller, recounts a short and pertinent tale regarding one of the most important elements in customer service and life: your attitude.

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Topics: Dave Hamilton, Training, Tips

Surviving in Today's Marketplace - VIDEO

Posted by Dave Hamilton on Wed, Jun 03, 2015 @ 16:06 PM

The legendary Dave Hamilton encourages us to focus on three things to survive in today's marketplace.




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Topics: Dave Hamilton, Tips, Video

Dave's Fables: Building a Rock-Solid Sales and Service Foundation (video)

Posted by Dave Hamilton on Mon, Jul 28, 2014 @ 10:07 AM

Dave Hamilton shares four things you need to understand to construct a strong base for your business.

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Topics: Dave Hamilton, Sales, Tips, Video, Service

Dave's Fables: Coaching From The Weeds

Posted by Dave Hamilton on Tue, May 20, 2014 @ 16:05 PM

When you're swamped with your own work, how can you make time to coach your employees - and do it well?

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Topics: Dave Hamilton, Tips, Leadership, Coaching

Dave's Fables: Proactive Sales Magic

Posted by Dave Hamilton on Wed, Mar 12, 2014 @ 16:03 PM

Responding to what a customer is saying word-for-word can often create false expectations.  This result is especially true during the sales process and can lead to the incorrect notions of blue skies, intimate dining, and endless availability; just to name a few of the pitfalls.  

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Topics: Dave Hamilton, Sales, Customer Experience, Proactive Listening

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