Topics: Good Customer Service

So often we think about the don’t haves vs. do haves. I used to say this all the time, “If I had this __________ I could compete so much better in the marketplace.”   Both personally and professionally we’ve all worked hard and sacrificed to get that “I don’t have” thing, just to find out that once you have gotten it, there’s an entire new set of challenges.

Topics: Dave Hamilton, Hospitality, Tips, Employee Development

“And all the men and women merely players; they have their exits and entrances, and one man in his time plays many parts.” William Shakespeare’s AS YOU LIKE IT act 2, scene 7.

Topics: Tips, Customer Service, Casino Training

Whatever your organization calls the process of driving changes or behaviors in the pursuit of a positive outcome or result must have one nonnegotiable ingredient to ensure success: A training reinforcement process that validates and measures.

Topics: Training, Reinforcement, Process

Dave Hamilton, SVP of Training Delivery and acclaimed story-teller, recounts a short and pertinent tale regarding one of the most important elements in customer service and life: your attitude.

Topics: Dave Hamilton, Training, Tips

The legendary Dave Hamilton encourages us to focus on three things to survive in today's marketplace.

 

 

 

Topics: Dave Hamilton, Tips, Video

Topics: Dave Hamilton, Sales, Tips, Video, Service

When you're swamped with your own work, how can you make time to coach your employees - and do it well?

Topics: Dave Hamilton, Tips, Leadership, Coaching

Responding to what a customer is saying word-for-word can often create false expectations.  This result is especially true during the sales process and can lead to the incorrect notions of blue skies, intimate dining, and endless availability; just to name a few of the pitfalls.  

Topics: Dave Hamilton, Sales, Customer Experience, Proactive Listening

So often we think about “don’t haves” vs. “do haves”.  I used to say this all the time, “If I had __________ I could compete so much better in the marketplace.”  Both personally and professionally, we’ve all worked hard and sacrificed to get that “I don’t have” just to find out that once you get it there’s an entire new set of challenges. Reality check – there is always going to be newer, shinier, or cooler stuff others will have that you don’t.

I like the word “pure” because it’s simple, clean, and immediately makes you think of value.  In the sales arena – keeping your value pure is a really good thing. Pure value is deadly powerful! If used correctly, it maximizes positive results and often shortens the sales cycle. 

Topics: Dave Hamilton, Customer Value, Sales, Tips, Connect