David Lightman
Recent Posts
Topics: Signature Spotlight, Coaching, Scott Gregg
With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad and surprising. So far we have delivered Legendary Leadership, Service Edge, Service SkillKit, Transient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!
Topics: Client Centered Sales, Hospitality, Training, Customer Service, Service, Signature Worldwide, Support, Makeover, Leadership, Legendary, Holly Zoba, Hotel, Service Edge, Skill Kit, Transient Edge
Legendary Hotel Makeover Recipient Sees Dramatic Gains!
We’ve got some very exciting news coming out of the Legendary Hotel Makeover! Starwood Hotels and Resorts Worldwide announced that Four Points by Sheraton Biloxi (our Legendary Hotel Makeover winner) has climbed to be the third best in Guest Loyalty Composite scores out of the 107 hotels in the Four Points by Sheraton brand! Before we began working with them, they were ranked as low as 15th across the brand only two months prior.
Topics: Hospitality, Training, Customer Service, Service, Signature Worldwide, Support, Makeover, Legendary, Process, Social Media, Holly Zoba, Hotel, In-Action, Skill Kit, Transient Edge
Training Sessions Are Like A Box of Chocolates…
I was happy to be part of the hotel makeover project and work with the Four Points by Sheraton in Biloxi. In doing research about the hotel, I went to their website prior to my training session. This hotel is right on the Gulf of Mexico! What struck me right away is that when you walk in the front door, you can look straight through the lobby to the Gulf.
Topics: Client Centered Sales, Hospitality, Support, Makeover, Biloxi, Gulf Coast, Four Points Sheraton Biloxi, Legendary, Process, Leader, In-Action, Client, Rita DiPaolo
Preparing and observing training from an Account Manager’s view
Written by Amanda Herder
Topics: Dave Hamilton, Hospitality, Training, Service, Signature Worldwide, Biloxi, Hotel, In-Action, Client, Service Edge, Skill Kit, Amanda Herder, Module
Topics: Training, Service, Signature Worldwide, Support, Makeover, Kristy Westfall Moyer, Biloxi, Gulf Coast, Dining, Economy, Food