Training that Sticks

Jeff Scholes

Jeff Scholes
Jeff Scholes | Training that Sticks Blog provides great tips on customer service, selling and sales, and the importance of training. The blog reinforces Signature Worldwide training programs, focusing on good customer service including customer service on the phone, as well as sales skills and customer relations.

Recent Posts

What do college exams have to do with client surveys?

Posted by Jeff Scholes on Tue, Nov 17, 2015 @ 10:11 AM

Signature recently completed our 2015 annual client survey.  Getting our survey results is much like it was for me back in college, when I knew my exam had been graded.  I was excited.  I was nervous. How did I do?  Based upon the exam results, what did I need to do now?

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Topics: Process, Measurement, Customer Survey

We Got Actionable Data…What Do You Get?

Posted by Jeff Scholes on Wed, Aug 19, 2015 @ 09:08 AM

Be careful what you ask for in your customer surveys, because you may get some actionable data.  Of course, this is exactly what we were hoping for when we sent our customer surveys, and our customers did not disappoint.

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Topics: Customer Experience, Customer Survey

Customer Feedback – As Easy As 1 2 3…

Posted by Jeff Scholes on Wed, Feb 04, 2015 @ 09:02 AM

A few years back, I became responsible for overseeing customer satisfaction surveys in our company. I was excited to jump in and figure out a way to ensure our company strategy was in alignment with our customer’s needs.

Prior to 2012, Signature engaged an outside company to administer the surveys. Since we only sent out surveys once a year, we thought we needed to get as much information as possible from our customers. Sounds good in theory, right?

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Topics: Measurement, Survey, Customer Satisfaction

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