I have been familiar with Signature Worldwide for the past 23 years – 4 as a Hospitality Client and 19 as a Training Account Manager for the company.

As someone who has delivered customer service and sales training to a variety of industries for the past 18 years, there is no better feeling than arriving at the training site and being welcomed with genuine smiles and excitement from the attendees – I love it when this happens!

Online Travel Agencies: Love ‘em or hate ‘em, you must make your peace with them because they are not going away!

Today's guest blog post is written by Norma Jarman, a Training Account Manager for Signature Worldwide.