Training that Sticks

Norma Jarman

Norma Jarman | Training that Sticks Blog provides great tips on customer service, selling and sales, and the importance of training. The blog reinforces Signature Worldwide training programs, focusing on good customer service including customer service on the phone, as well as sales skills and customer relations.

Recent Posts

What Does It Take to Be Legendary?

Posted by Norma Jarman on Thu, May 16, 2019 @ 11:05 AM

I have been familiar with Signature Worldwide for the past 23 years – 4 as a Hospitality Client and 19 as a Training Account Manager for the company.

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Topics: Training, Employee Development

Positive Reinforcement Ideas to Assist with Training and Coaching

Posted by Norma Jarman on Fri, May 04, 2018 @ 12:05 PM

As someone who has delivered customer service and sales training to a variety of industries for the past 18 years, there is no better feeling than arriving at the training site and being welcomed with genuine smiles and excitement from the attendees – I love it when this happens!

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Topics: Coaching, Employee Engagement

Online Travel Agencies - They Are Not Going Away

Posted by Norma Jarman on Tue, Jul 05, 2016 @ 09:07 AM

Online Travel Agencies: Love ‘em or hate ‘em, you must make your peace with them because they are not going away!

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Topics: Tips, Norma Jarman, Online Travel Agencies, Booking

It’s Not A Job…It’s A Lifestyle Choice

Posted by Norma Jarman on Tue, Nov 04, 2014 @ 14:11 PM

Today's guest blog post is written by Norma Jarman, a Training Account Manager for Signature Worldwide.

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Topics: Training

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