Training that Sticks

Rafael Perez Otero

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Missed Hospitality Opportunities

Posted by Rafael Perez Otero on Tue, Jul 30, 2019 @ 15:07 PM

In today’s electronic world, there are so many missed hospitality opportunities when I stay in your hotel.   I can completely avoid the front desk by checking in online.  When you send a text to welcome me, I can respond by text and even request extra towels if needed by text or app.  I can easily avoid the front desk and I might not even stop by during my stay.  Another easy day for both of us.  That’s just how things go now.

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Topics: Hospitality, Good Customer Service

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