Training that Sticks

Scott Merrick

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Are Loyalty Programs Still Important Today?

Posted by Scott Merrick on Wed, Jun 19, 2019 @ 08:06 AM

In the vast world of the hotel industry are loyalty programs as important today as they used to be?

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Topics: Hospitality, Customer-centric Culture

Hotel Tech – Check out the apps!

Posted by Scott Merrick on Mon, Feb 25, 2019 @ 17:02 PM

In years past you called a hotel and, unless you were a savvy traveler and knew to ask for specific rooms or amenities upfront, you got what you got. Today, technology has made it a lot easier to reserve rooms and see exactly what amenities are available before you even get to the hotel. Making reservations, checking in and requesting service is as easy as opening an app.

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Painting a Verbal Picture of Your Hotel

Posted by Scott Merrick on Tue, Sep 19, 2017 @ 15:09 PM

The expression “A picture is worth a thousand words” refers to the notion that a complex idea can be conveyed with a single image.  That’s assumed to be the case when establishing marketing images for your hotel.  But how do you convey that same level of meaning or essence over the phone with a guest when they call your hotel?

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