I was happy to be part of the hotel makeover project and work with the Four Points by Sheraton in Biloxi. In doing research about the hotel, I went to their website prior to my training session. This hotel is right on the Gulf of Mexico! What struck me right away is that when you walk in the front door, you can look straight through the lobby to the Gulf.
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Topics: Client Centered Sales, Hospitality, Support, Makeover, Biloxi, Gulf Coast, Four Points Sheraton Biloxi, Legendary, Process, Leader, In-Action, Client, Rita DiPaolo
Written by Amanda Herder
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Topics: Dave Hamilton, Hospitality, Training, Service, Signature Worldwide, Biloxi, Hotel, In-Action, Client, Service Edge, Skill Kit, Amanda Herder, Module
Written by Kristy Westfall Moyer
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Topics: Training, Service, Signature Worldwide, Support, Makeover, Kristy Westfall Moyer, Biloxi, Gulf Coast, Dining, Economy, Food
The second part to our service training is what we refer to as skill kit training. We provide managers and supervisors the tools to have a conversation about service with their staffs every day. Service isn’t something you can focus on for a day and move on, it needs to stay alive long after the class has ended.
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Topics: Hospitality, Training, Service, Signature Worldwide, Support, Makeover, Biloxi, Legendary, Process, Holly Zoba, In-Action, Client