Today's guest blog is written by Lisa Dimin, Director of Call Center Operations at Signature Worldwide.
Organized Randomness- Mystery Shopping Call Scheduling
Posted by
Lisa Dimin on Mon, Sep 29, 2014 @ 09:09 AM
20 Comments Click here to read/write comments
Topics: Mystery Shopping, Call Center, Lisa Dimin
Today's guest blog post is by Susan Palur, a Call Center Team Leader in charge of our discerning scoring department.
36 Comments Click here to read/write comments
Topics: Call Center, Susan Palur, Measurement, Scoring