American and world history classes during my high school years seemed like such a waste of time. As I look back, my teen years were all about living for the moment and on rare occasion I pondered briefly what the future might hold. But never did the past seem to be part of my future.
Topics: Client Centered Sales, Dave Hamilton, Hospitality, Customer Value, Sales
“It’s the little things that make a customer interaction memorable.”
Topics: Customer Service, Client Centered Sales, Staff Development, Dave Hamilton, Hospitality, Hotel, Leadership, Tips, Telephone
With the announcement of our Legendary Hotel Makeover winner’s legendary gains, I wanted to have a chat with Kenny Glavan, General Manager of the Four Points by Sheraton Biloxi. His hotel has begun their training process and I wanted to check in to see how things were going so far – the good, the bad and surprising. So far we have delivered Legendary Leadership, Service Edge, Service SkillKit, Transient Edge and Client Centered Sales training. Let’s see how they are doing with all the modules so far!
Topics: Customer Service, Client Centered Sales, Support, Training, Hospitality, Hotel, Leadership, Signature Worldwide, Legendary, Service, Holly Zoba, Makeover, Service Edge, Skill Kit, Transient Edge
I was happy to be part of the hotel makeover project and work with the Four Points by Sheraton in Biloxi. In doing research about the hotel, I went to their website prior to my training session. This hotel is right on the Gulf of Mexico! What struck me right away is that when you walk in the front door, you can look straight through the lobby to the Gulf.
Topics: Client Centered Sales, Support, Four Points Sheraton Biloxi, Hospitality, In-Action, Process, Legendary, Makeover, Leader, Biloxi, Client, Gulf Coast, Rita DiPaolo