Training that Sticks

Loose Connections

Posted by Scott H. Lewis on Mon, Sep 21, 2015 @ 15:09 PM

The lament that “there’s nothing good on TV” doesn’t deter me from wanting to be able to watch the tube whenever I want. If the cable company takes the system offline for ten minutes at 2:50 a.m. on Sunday morning, it’s a good bet that I’ll be in nocturnal mode and want to watch something at just that time.

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Topics: Customer Experience, Scott Lewis, Connect

Message in a Bottle

Posted by Scott H. Lewis on Mon, Jul 14, 2014 @ 13:07 PM

The bottle was old, its glass scratched and worn by weeks of exposure to sand, sea and South Pacific sun. Yet it was still tightly stoppered, and a shake elicited a dry rattling sound. Something within awaited my discovery!

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Topics: Tips, Sales, Connect, Scott Lewis

The Elevator Speech

Posted by Scott H. Lewis on Tue, Jun 03, 2014 @ 08:06 AM

“When you’re not doing anything else, build the business,” was the best advice I ever got from a supervisor. This became my mantra. There was no longer any such thing as “nothing to do.” While others were taking a break, I looked for ways to make myself indispensable.

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Topics: Tips, Customer-centric Culture, Connect, Scott Lewis

The Fish Broker’s Secret

Posted by Scott H. Lewis on Tue, Mar 25, 2014 @ 11:03 AM
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Topics: Customer Service, Hospitality, Customer Experience, Tips, Connect, Scott Lewis

Dave's Fables: Pure - Learn to be a better competitor

Posted by Dave Hamilton on Tue, Feb 11, 2014 @ 14:02 PM

So often we think about “don’t haves” vs. “do haves”.  I used to say this all the time, “If I had __________ I could compete so much better in the marketplace.”  Both personally and professionally, we’ve all worked hard and sacrificed to get that “I don’t have” just to find out that once you get it there’s an entire new set of challenges. Reality check – there is always going to be newer, shinier, or cooler stuff others will have that you don’t.

I like the word “pure” because it’s simple, clean, and immediately makes you think of value.  In the sales arena – keeping your value pure is a really good thing. Pure value is deadly powerful! If used correctly, it maximizes positive results and often shortens the sales cycle. 

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Topics: Dave Hamilton, Tips, Customer Value, Sales, Connect

Connecting with Clients: A Coaching Experience

Posted by Rich Cunningham on Mon, Jan 27, 2014 @ 09:01 AM
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Topics: Customer Service, Training, Process, Customer Service, Coaching, Rich Cunningham, Connect

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