Training that Sticks

Dave's Fables: Historical Narratives – The Power of Using History to Achieve Your Goals

Posted by Dave Hamilton on Mon, Oct 14, 2013 @ 09:10 AM

American and world history classes during my high school years seemed like such a waste of time.  As I look back, my teen years were all about living for the moment and on rare occasion I pondered briefly what the future might hold. But never did the past seem to be part of my future.

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Topics: Client Centered Sales, Dave Hamilton, Hospitality, Customer Value, Sales

Dave's Fables: Are You Habiting-Up?

Posted by Dave Hamilton on Tue, Sep 17, 2013 @ 09:09 AM

One of my favorite opening questions I ask when speaking to groups of industry professionals:

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Topics: Dave Hamilton, Training, Customer Service, Service, Customer Experience, Staff Development, Exceeding Expectations

Dave's Fables: What's Your Service Zero?

Posted by Dave Hamilton on Thu, Aug 22, 2013 @ 10:08 AM

We celebrated our 32nd wedding anniversary last week by going out to a restaurant neither one of us had experienced before. We took a chance, a leap of faith - instead of going to our tried-and-true favorite, we decided to try a brand new eatery because the word on the street was favorable. 

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Topics: Dave Hamilton, Training, Customer Service, Service, Customer Experience, Staff Development, Exceeding Expectations

Dave's Fables: The Coach

Posted by Dave Hamilton on Thu, Aug 08, 2013 @ 15:08 PM

As I sat next to a self-proclaimed top revenue producer last week and listened several times to what he called his “sales spiel”, I couldn’t help but smile.

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Topics: Dave Hamilton, Sales, Training, Coaching

Dave's Fables: Escort – Service – Intimacy – The Year was 1965

Posted by Dave Hamilton on Mon, Jul 29, 2013 @ 10:07 AM

As a young man about the age of seven, my mother summoned me into the kitchen and instructed me to get my red wagon.  She then gave me a dollar and told me to go the corner market and get four bottles of milk – the milkman didn’t come today and we had company coming for dinner.  Wow I thought, “My first solo trip to the store – the first time I had a dollar in my pocket.”

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Topics: Dave Hamilton, Customer Service, Service, Escort, Intimacy

Dave's Fables: A good learning/meeting environment is often hard to find!

Posted by Dave Hamilton on Tue, Jul 23, 2013 @ 10:07 AM

Nothing will replace quality, face-to-face communication. It is still the best means to connect with people, motivate, and modify corporate culture or team member behaviors. 

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Topics: Dave Hamilton, Hospitality, Customer Experience, Presentations, Meeting Space, Meetings, Resort, Event Houses, Hotel Training

Dave's Fables: The Cash Cow is Now Just a Myth

Posted by Dave Hamilton on Wed, Jul 10, 2013 @ 09:07 AM

Sales Truths – Fact: Prospectors sell quicker, sell smarter, and create more revenue than traditional sales efforts. 

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Topics: Dave Hamilton, Sales, Training, Tips, prospecting

Dave's Fables: Smile!

Posted by Dave Hamilton on Thu, Jun 27, 2013 @ 17:06 PM

I had four hours to kill.

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Topics: Dave Hamilton, Customer Experience, Smile

Dave's Fables: T3 – Train the Trainer – Tough to Take!

Posted by Dave Hamilton on Wed, May 22, 2013 @ 16:05 PM

TTT, T3, Train the Trainer – call it what you like … but learning a new or modifying an existing offering is one of those processes in which the professional trainer can create more questions than answers, unless you accept and embrace change.   

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Topics: Dave Hamilton, Training Articles

Dave's Fables: The 3 Second Rule

Posted by Dave Hamilton on Tue, May 07, 2013 @ 10:05 AM

Dave Hamilton provides a training tip that he calls, "The 3 Second Rule".

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Topics: Dave Hamilton, Training, Tips, Video

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