Training that Sticks

Missed Hospitality Opportunities

Posted by Rafael Perez Otero on Tue, Jul 30, 2019 @ 15:07 PM

In today’s electronic world, there are so many missed hospitality opportunities when I stay in your hotel.   I can completely avoid the front desk by checking in online.  When you send a text to welcome me, I can respond by text and even request extra towels if needed by text or app.  I can easily avoid the front desk and I might not even stop by during my stay.  Another easy day for both of us.  That’s just how things go now.

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Topics: Hospitality, Good Customer Service

Do Your Service Standards Instantly Reduce Your Customers to a Number?

Posted by Dave Hamilton on Wed, Jan 10, 2018 @ 17:01 PM

number-blocks-sml.jpgI’m all about reducing the number of clicks to access information electronically – that’s why I choose “e” for bank balances, weather forecasts, sports updates and more.  However, as much as I might not want to admit it, nothing beats one-on-one service delivered sincerely, swiftly and with a smile.

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Topics: Good Customer Service

Signature congratulates The Pierre for their Five Stars!

Posted by Holly Zoba on Tue, Feb 25, 2014 @ 18:02 PM

The Pierre, A Taj Hotel, in the heart of New York City, has just earned the distinguished honor of being named a Five-Star Hotel by Forbes. The historic property is situated at the corner of 61st and Park Avenue and boasts views of the Upper East Side and Central Park. While The Pierre is a new addition to Forbes’ prestigious list, the hotel has been the place to be seen since the early 1920's where the crème de la crème regularly hosted ladies’ luncheons. debutante calls and high-society weddings.

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Topics: Hospitality, Customer Service, Good Customer Service, Employee Development

Tips for Creating a Captivating Customer Care Community

Posted by Ashley Furness on Thu, Aug 23, 2012 @ 09:08 AM

Signature is excited to have guest blogger Ashley Furness, CRM Market Analyst with Software Advice, writing today's post!

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Topics: Customer Value, Customer Service, Good Customer Service

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